Job Overview
Compensation
Hourly
Range $23.00 - $24.00
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids for employees
Job Description
Sonova is a global leader committed to improving hearing health and enhancing human connection through innovative solutions. As a company, Sonova inspires a vision where everyone can enjoy the delight of hearing, fostering an inclusive and connected world. Specializing in a diverse range of hearing care products and services, Sonova’s portfolio includes personal audio devices, wireless communication systems, hearing aids, and cochlear implants. With a global reach and a dedication to outstanding customer experiences, Sonova offers comprehensive audiological care services designed to help individuals engage fully with the world around them. The company cultivates a culture of continuous improvement that encourages resilience, self-motivation, and a shared commitment to excellence among team members. At Sonova, employees take pride in their vital roles in creating meaningful change in hearing health care, benefiting consumers and medical professionals alike.
The Patient Care Coordinator position within Sonova’s AudioNova division represents an excellent opportunity to be part of this impactful mission. Located in Oakland, CA, the role focuses on providing exceptional administrative and frontline support to the clinic’s clinical staff and patients. As a Patient Care Coordinator, you will play a key role in ensuring patients receive high-quality care by managing schedules, verifying insurance benefits, and facilitating communication between patients, clinicians, and referring physicians. This full-time, Monday through Friday position works standard daytime hours, offering a balanced work schedule with no nights or weekends. The current pay range is $23.00 to $24.00 per hour, plus a sales incentive bonus, making this opportunity financially rewarding.
The role requires excellent interpersonal skills and the ability to handle a variety of administrative and clinical support tasks. Responsibilities include greeting patients with professionalism, scheduling appointments, managing patient intake documentation, conducting insurance benefit checks and authorizations, and providing first-level support for patient inquiries and billing. Additional duties include processing repairs under supervision, preparing daily financial deposits, maintaining inventory, supporting sales of hearing device accessories, and helping to coordinate community outreach events. The role demands strong organizational and communication skills, as well as the ability to maintain compliance with HIPAA regulations and familiarity with electronic medical records systems.
Sonova places great emphasis on employee well-being and professional growth, offering benefits such as 401K with company match, medical, dental, and vision insurance coverage, paid time off and holidays, and unique perks like free hearing aids for employees and discounted devices for qualified family members. The team-oriented culture values diversity and equal employment opportunities, ensuring a respectful and inclusive workplace for all. Joining Sonova as a Patient Care Coordinator means becoming part of a collaborative environment where your contributions directly enhance the hearing health and lives of others in your community.
The Patient Care Coordinator position within Sonova’s AudioNova division represents an excellent opportunity to be part of this impactful mission. Located in Oakland, CA, the role focuses on providing exceptional administrative and frontline support to the clinic’s clinical staff and patients. As a Patient Care Coordinator, you will play a key role in ensuring patients receive high-quality care by managing schedules, verifying insurance benefits, and facilitating communication between patients, clinicians, and referring physicians. This full-time, Monday through Friday position works standard daytime hours, offering a balanced work schedule with no nights or weekends. The current pay range is $23.00 to $24.00 per hour, plus a sales incentive bonus, making this opportunity financially rewarding.
The role requires excellent interpersonal skills and the ability to handle a variety of administrative and clinical support tasks. Responsibilities include greeting patients with professionalism, scheduling appointments, managing patient intake documentation, conducting insurance benefit checks and authorizations, and providing first-level support for patient inquiries and billing. Additional duties include processing repairs under supervision, preparing daily financial deposits, maintaining inventory, supporting sales of hearing device accessories, and helping to coordinate community outreach events. The role demands strong organizational and communication skills, as well as the ability to maintain compliance with HIPAA regulations and familiarity with electronic medical records systems.
Sonova places great emphasis on employee well-being and professional growth, offering benefits such as 401K with company match, medical, dental, and vision insurance coverage, paid time off and holidays, and unique perks like free hearing aids for employees and discounted devices for qualified family members. The team-oriented culture values diversity and equal employment opportunities, ensuring a respectful and inclusive workplace for all. Joining Sonova as a Patient Care Coordinator means becoming part of a collaborative environment where your contributions directly enhance the hearing health and lives of others in your community.
Job Requirements
- High school diploma or equivalent
- 2 or more years of experience in a health care environment preferred
- previous customer service experience required
- strong communication skills
- ability to manage multiple tasks and maintain organization
- understanding of HIPAA regulations
- proficiency with Microsoft Office and Outlook
- ability to work Monday through Friday, 8:00am to 5:00pm with 1-hour lunch
- reliable and professional demeanor
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience or knowledge with hearing aids is a plus
- professional verbal and written communication skills
- strong relationship-building skills with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- experience with EMR or EHR systems is a plus
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for scheduling follow-ups and consultations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete insurance benefit checks and authorizations
- provide first-level support to patients including answering questions and managing check-in/check-out processes
- collect and process payments
- process repairs under the supervision of licensed Hearing Care Professionals
- prepare bank deposits and submit daily financial reports
- maintain general sales knowledge for accessories and patient support
- process patient orders and verify pickups
- clean and maintain clinic equipment and instruments
- submit equipment and facility requests
- perform general office duties including cleaning
- manage inventory, monitor stock, and submit supply orders as needed
- assist with event planning and logistics for community outreach events
Job Criteria
Experience
No experience required
Job Location
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