Patient Care Coordinator - Dental Office

Affordable Dentures & Implants is a leading dental care provider specializing in tooth replacement services that help create healthy, confident smiles. Operated by Affordable Care, LLC, which is America’s largest dental support organization (DSO), the company serves over 360 dental practices across the United States. These practices focus on dental extractions, dentures, implants, and fixed arches, many with on-site laboratories that enable same-day dental services. Affordable Dentures & Implants is part of a broader family of top dental brands including DDS Dentures + Implant Solutions and Advanced Dental Implant Centers. The organization is committed to transforming lives by offering quality tooth replacement care, supported by a skilled team of dentists, dental assistants, and laboratory professionals. Located within the vibrant environment of North Carolina’s Research Triangle Park, Affordable Care’s Support Center provides vital business expertise and support, ensuring that clinical staff can concentrate fully on patient care without being burdened by non-clinical tasks.

The role of Dental Front Office Coordinator at Affordable Dentures & Implants is a vital position responsible for being the first point of contact for patients. This role offers a rewarding career for experienced dental office professionals such as dental front office coordinators, dental receptionists, treatment coordinators, or patient care coordinators. The successful candidate will be compassionate, well-organized, and a skilled communicator capable of managing various administrative and patient care duties seamlessly. The focus of this role is to deliver an exceptional patient experience by facilitating smooth day-to-day dental office operations and helping to coordinate life-changing dental treatments.

As a Dental Front Office Coordinator, you will welcome patients warmly and professionally, manage appointment scheduling, confirmations, and patient check-in and check-out processes. You will verify dental insurance benefits, eligibility, and pre-authorizations, preparing and reviewing dental treatment plans with patients. Explaining treatment recommendations, patient financial responsibilities, and financing options will be among your key responsibilities. You will also handle financial transactions including collecting co-pays, payments, and balancing accounts receivable, ensuring that patient billing and collections are managed accurately.

Beyond administrative duties, this role requires maintaining accurate electronic dental records, patient charts, consent forms, and adherence to HIPAA compliance. You will serve as a communication bridge between patients, dentists, dental assistants, and laboratory staff, supporting efficient patient flow and overall office operations. Preferred candidates bring experience with dental practice management software such as Dentrix, Eaglesoft, Open Dental, or Curve Dental and demonstrate excellent customer service, communication, and problem-solving skills with the ability to multitask in a busy dental environment.

Affordable Dentures & Implants promotes career growth and professional development, offering you the chance to work alongside an experienced dental care team. If you are dedicated to patient care and motivated to help patients restore their smiles and confidence, this opportunity is ideal for you. Our comprehensive benefits package supports our employees' well-being and professional success, reflecting the company’s respect and appreciation for the hard work needed to provide best-in-class dental care.