Job Overview
Compensation
Hourly
Range $20.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids
Job Description
Sonova is a global leader in innovative hearing health solutions committed to improving the lives of people with hearing challenges. The company envisions a world where everyone can enjoy the delight of hearing, and this vision drives its dedication to pioneering personal audio devices, wireless communication systems, hearing aids, and cochlear implants. Sonova is renowned for providing outstanding audiological care services worldwide, ensuring customers have access to the highest quality hearing care and support. The company embraces a culture of continuous improvement that fosters resilience and self-motivation among its employees, all of whom share a commitment to excellence and a deep sense of pride in their work. Sonova values diversity and equal opportunity, promoting an inclusive workplace where every voice is heard and every story matters.
AudioNova, part of Sonova, is actively seeking a Patient Care Coordinator to join its clinic located at 1101 California Ave, Suite 100 in Corona, CA. This full-time role offers a stable Monday through Friday schedule with no nights or weekends, creating a work-life balance for the successful candidate. The pay ranges from $20.00 to $23.00 an hour, complemented by a sales incentive program that rewards performance. As a Patient Care Coordinator, you will be an integral part of the clinic's frontline team, working closely with clinical staff to ensure patients receive high-quality care and support throughout their hearing health journey. This role involves scheduling and confirming patient appointments, verifying insurance benefits, collecting patient intake and payment information, and providing friendly and professional customer service. You will support hearing care professionals by processing repairs, managing patient files, preparing bank deposits, and assisting with community outreach events. This role requires excellent communication skills, a caring attitude, and the ability to work efficiently in a fast-paced clinical environment. In return, you will enjoy comprehensive benefits including medical, dental, and vision coverage, a 401K plan with company match, free hearing aids for employees, paid time off, holiday time, legal shield and identity theft protection, and a floating holiday each year. Joining AudioNova means becoming part of a passionate team making meaningful impacts on the lives of those with hearing impairments while advancing your career within a supportive and innovative company.
AudioNova, part of Sonova, is actively seeking a Patient Care Coordinator to join its clinic located at 1101 California Ave, Suite 100 in Corona, CA. This full-time role offers a stable Monday through Friday schedule with no nights or weekends, creating a work-life balance for the successful candidate. The pay ranges from $20.00 to $23.00 an hour, complemented by a sales incentive program that rewards performance. As a Patient Care Coordinator, you will be an integral part of the clinic's frontline team, working closely with clinical staff to ensure patients receive high-quality care and support throughout their hearing health journey. This role involves scheduling and confirming patient appointments, verifying insurance benefits, collecting patient intake and payment information, and providing friendly and professional customer service. You will support hearing care professionals by processing repairs, managing patient files, preparing bank deposits, and assisting with community outreach events. This role requires excellent communication skills, a caring attitude, and the ability to work efficiently in a fast-paced clinical environment. In return, you will enjoy comprehensive benefits including medical, dental, and vision coverage, a 401K plan with company match, free hearing aids for employees, paid time off, holiday time, legal shield and identity theft protection, and a floating holiday each year. Joining AudioNova means becoming part of a passionate team making meaningful impacts on the lives of those with hearing impairments while advancing your career within a supportive and innovative company.
Job Requirements
- High school diploma or equivalent
- associates degree preferred
- 2+ years in a health care environment preferred
- previous customer service experience required
- professional verbal and written communication
- strong relationship-building skills
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience a plus
- fluency in Spanish preferred
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- professional verbal and written communication skills
- strong relationship-building skills with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience a plus
- fluent in Spanish (written and verbal) preferred
- prior experience with hearing aids a plus
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete benefit checks and authorization for patients' insurance
- provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- process repairs under the supervision of a licensed Hearing Care Professional
- prepare bank deposits and submit daily reports to finance
- maintain general sales knowledge for accessories and support
- process patient orders, verify pickup, and input information into system
- clean and maintain equipment and instruments
- submit equipment and facility requests
- perform general office duties including cleaning
- manage inventory, order and monitor stock, and submit supply orders as needed
- assist with event planning and logistics for community outreach events
Job Criteria
Experience
No experience required
Job Location
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