Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
401K with company match
PTO
Holiday time
legal shield
Identity Theft Protection
Free hearing aids for employees
Job Description
AudioNova, a part of Sonova, is a prominent provider within the hearing care industry, dedicated to helping individuals regain or enhance their hearing ability through professional services and advanced hearing solutions. Sonova, known globally for its commitment to innovation and quality in audiological care, supports AudioNova's mission of making a meaningful difference in the lives of patients by providing top-tier hearing aids and personalized customer support. The Corona, CA location operates from 1101 California Ave., Suite 100, offering a professional and supportive clinic environment for both patients and staff alike. Employment at AudioNova is full-time from Monday to Friday, 8:30 am to 5:00 pm, with a competitive hourly wage range of $20.00 to $23.00 plus an additional sales incentive program. This compensation structure reflects the company’s commitment to reward performance and excellence in patient care.
The role of Hearing Care Coordinator (HCC) at AudioNova involves a dynamic and multifaceted set of responsibilities central to the successful operation of the hearing clinic. Serving as a key liaison between patients, clinical staff, and referring physicians, the Hearing Care Coordinator bears the important task of facilitating exceptional patient experiences by providing administrative and clinical support. The HCC ensures that patients receive thorough, respectful, and knowledgeable service from the moment they enter the clinic to their follow-up appointments and beyond.
This position requires not only administrative skills such as scheduling appointments, verifying insurance benefits, and processing patient payments but also demands a personable, professional approach to patient interaction. The Hearing Care Coordinator is responsible for managing patient intake, collecting necessary forms, and maintaining meticulous records to support clinical assessments. Mastery of medical office procedures, understanding insurance authorizations, and proficiency with electronic medical record (EMR) systems are essential components of the job.
Through regular outreach, including making outbound calls for scheduling follow-ups or consultations, the HCC plays a vital part in maintaining ongoing patient engagement and care. The role also extends to logistical duties, such as inventory management, coordinating community outreach events, and ensuring clinical equipment is clean and ready for use. This position allows for a blend of administrative, patient-facing, and operational tasks that contribute to the overall quality and smooth function of AudioNova’s clinic in Corona.
At AudioNova, employees benefit from a robust package including medical, dental, and vision coverage; a 401K plan with company match; as well as perks like free hearing aids for employees and discounted hearing aids for qualified family members, highlighting the company's commitment to hearing health. In addition, AudioNova ensures work-life balance with no night or weekend shifts, paid time off, holiday time, legal protection plans, and one floating holiday annually. The role is ideal for a candidate with at least two years of healthcare experience, excellent communication skills, and a passion for helping people improve their quality of life through hearing health.
The role of Hearing Care Coordinator (HCC) at AudioNova involves a dynamic and multifaceted set of responsibilities central to the successful operation of the hearing clinic. Serving as a key liaison between patients, clinical staff, and referring physicians, the Hearing Care Coordinator bears the important task of facilitating exceptional patient experiences by providing administrative and clinical support. The HCC ensures that patients receive thorough, respectful, and knowledgeable service from the moment they enter the clinic to their follow-up appointments and beyond.
This position requires not only administrative skills such as scheduling appointments, verifying insurance benefits, and processing patient payments but also demands a personable, professional approach to patient interaction. The Hearing Care Coordinator is responsible for managing patient intake, collecting necessary forms, and maintaining meticulous records to support clinical assessments. Mastery of medical office procedures, understanding insurance authorizations, and proficiency with electronic medical record (EMR) systems are essential components of the job.
Through regular outreach, including making outbound calls for scheduling follow-ups or consultations, the HCC plays a vital part in maintaining ongoing patient engagement and care. The role also extends to logistical duties, such as inventory management, coordinating community outreach events, and ensuring clinical equipment is clean and ready for use. This position allows for a blend of administrative, patient-facing, and operational tasks that contribute to the overall quality and smooth function of AudioNova’s clinic in Corona.
At AudioNova, employees benefit from a robust package including medical, dental, and vision coverage; a 401K plan with company match; as well as perks like free hearing aids for employees and discounted hearing aids for qualified family members, highlighting the company's commitment to hearing health. In addition, AudioNova ensures work-life balance with no night or weekend shifts, paid time off, holiday time, legal protection plans, and one floating holiday annually. The role is ideal for a candidate with at least two years of healthcare experience, excellent communication skills, and a passion for helping people improve their quality of life through hearing health.
Job Requirements
- Minimum of high school diploma or equivalent
- At least 2 years of experience in a healthcare environment preferred
- Previous customer service experience required
- Ability to multitask and manage a variety of administrative duties
- Strong interpersonal and communication skills
- Knowledge of insurance benefits and medical office procedures
- Ability to maintain patient confidentiality according to HIPAA regulations
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building abilities with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Fluent in Spanish (written and verbal)
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations and weekly clinic evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and obtain authorization for each patient’s insurance
- Provide first level support to patients including answering questions, checking patients in and out, and processing payments
- Process repairs under the supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Maintain general sales knowledge for accessories and patient support
- Process patient orders, receive all orders and verify pickup, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory, order and monitor stock, submit supply orders as needed
- Assist with event planning and logistics for community outreach events at least once per month
Job Criteria
Experience
No experience required
Job Location
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