Patient Care Coordinator-Charleston, SC

Sonova is a global leader in innovative hearing solutions, dedicated to improving hearing health and enhancing human connection. As part of the medical technology sector, Sonova develops a wide array of advanced devices ranging from personal audio tools to sophisticated hearing aids and cochlear implants. Their mission is to create a world where everyone can enjoy the delight of hearing, providing outstanding customer experiences through comprehensive audiological care services worldwide. This dedication to excellence is reflected in their culture, which promotes continuous improvement, resilience, and self-motivation among team members. AudioNova, a division of Sonova, embodies these values by offering consumer and medical hearing solutions and creating meaningful impacts on patients' lives across diverse communities.

AudioNova in Charleston, SC, is currently seeking to hire a Patient Care Coordinator, located at 8700 N. Park Blvd. Suite A. This role is a full-time position, working Monday through Friday from 8:30 a.m. to 5:00 p.m., offering a competitive hourly wage of $18.00 to $20.00 along with a sales incentive bonus. The Patient Care Coordinator works closely with hearing care professionals and clinical staff to ensure the delivery of exceptional care and service quality for patients. This involves scheduling, insurance verification, patient intake management, supporting clinical operations, and providing first-level support to patients. The role requires strong communication and relationship-building skills, proficiency in software like Microsoft Office and Outlook, and knowledge of healthcare practices including HIPAA regulations. Experience with hearing aids and electronic health records is a plus, further enhancing the candidate's ability to support both patients and physicians efficiently.

This position not only demands administrative and clinical support capabilities but also includes roles such as assisting with community outreach events, managing inventory, and handling general office duties to uphold operational excellence. Employees benefit from a comprehensive package including 401K with company match, health insurance (medical, dental, and vision), paid time off and holiday time, legal shield and identity theft protection, and exclusive hearing aid benefits for employees and qualifying family members. The schedule is designed to exclude nights and weekends, fostering a balanced work-life environment.

Joining Sonova and AudioNova means becoming part of a diverse, inclusive team united by a shared commitment to making a meaningful difference in hearing healthcare. Every employee contributes to a culture where every voice is heard and every story matters, reinforcing the company’s mission to promote a more connected world. The company’s equal opportunity employment policy ensures fair treatment and opportunity, reflecting its commitment to diversity and respect for all individuals. Candidates interested in this role must complete a digital interview assessment during the application process, which helps expedite hiring and offers insight into the position and company culture. This comprehensive approach illustrates Sonova's dedication to selecting talented individuals ready to contribute to their mission and grow within a supportive professional environment.