Patient Care Coordinator-Bellevue, WA

Bellevue, WA, USA|Onsite

Job Overview

Compensation

Hourly

Range $23.00 - $24.00

Benefits

401K with company match

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday time

legal shield

Identity Theft Protection

Floating holiday

Job Description

Sonova is a global leader in innovative hearing solutions. They are committed to improving hearing health and fostering human connection through their wide range of products and services, which include personal audio devices, wireless communication systems, hearing aids, and cochlear implants. With a mission centered around enhancing the quality of life for individuals with hearing challenges, Sonova offers audiological care services worldwide, ensuring that individuals have the opportunity to fully engage with their communities and surroundings. The company's culture emphasizes continuous improvement, resilience, self-motivation, and a shared commitment to excellence. Employees at Sonova are united by their dedication to making a meaningful impact and creating a more connected world where every voice is heard and every story matters.

The Patient Care Coordinator role at AudioNova, a part of Sonova, is based in Bellevue, WA. This position offers an hourly wage of $23.00 to $24.00, along with a sales incentive program, and standard clinic hours from Monday to Friday, 8:30 am to 5:00 pm, with no nights or weekends. The role is integral to the clinic's operation, working closely with clinical staff to ensure quality patient care and superior service. The Hearing Care Coordinator (HCC) supports not only patients but also referring physicians, facilitating communication and the smooth operation of daily clinic activities. The HCC handles appointment scheduling, insurance verification, patient intake, payment processing, and various administrative tasks, effectively acting as the front line for patient interactions. This role also involves assisting with minor repairs under professional supervision and supporting community outreach events, reflecting the company's commitment to patient care and community engagement. This position provides access to benefits such as 401K with company match, comprehensive medical, dental, and vision coverage, free hearing aids for employees, paid time off and holidays, legal and identity theft protection, and a floating holiday. This comprehensive role is designed for individuals who thrive in a dynamic healthcare environment, value teamwork, and want to contribute to improving hearing health and patient experiences.

Job Requirements

High school diploma or equivalent
Prior experience in a health care environment preferred
Previous customer service experience required
Professional communication skills
Ability to manage multiple tasks efficiently
Familiarity with HIPAA regulations
Basic computer skills including Microsoft Office and Outlook
Ability to work Monday through Friday 8:30 am to 5:00 pm
Willingness to support community outreach events

Job Qualifications

High school diploma or equivalent
Associates degree preferred
Professional verbal and written communication skills
Strong relationship building skills with patients, physicians, and clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience is a plus
Prior experience or knowledge with hearing aids is a plus

Job Duties

Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for appointment scheduling and clinic evaluations
Collect patient intake forms and maintain patient files and notes
Schedule and confirm patient appointments
Complete insurance benefit checks and authorizations
Provide first level support to patients, answer questions, check patients in and out, and collect and process payments
Process repairs under direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily financial reports
Maintain general sales knowledge for accessories and patient support
Process patient orders, verify pick up, and input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
Perform general office duties including cleaning
Manage inventory, monitor stock, and submit supply orders
Assist with event planning and logistics for at least one community outreach event per month