Job Overview
Compensation
Hourly
Range $22.00 - $23.00
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
legal shield
Identity Theft Protection
Free hearing aids
Sales incentive bonus
no nights or weekends
Job Description
Sonova is a global leader in innovative hearing care solutions dedicated to improving the quality of life for individuals with hearing loss. With a vision of a world where everyone can enjoy the delight of hearing, Sonova develops cutting-edge products and services ranging from personal audio devices and wireless communication systems to advanced hearing aids and cochlear implants. The company is committed not only to technological innovation but also to delivering outstanding patient care through its expansive global audiological services network. Sonova fosters a culture of continuous improvement, resilience, and self-motivation, emphasizing collaboration and excellence among its diverse workforce. This inclusive environment allows employees to grow their careers while making a meaningful impact on people’s lives by improving their hearing health and facilitating deeper human connections.
The Patient Care Coordinator role at Sonova's AudioNova clinic in Arcadia, CA, is a key position dedicated to supporting the clinical team and ensuring high-quality patient care and service. This part-time opportunity offers an hourly pay range of $22.00 to $23.00 with additional sales incentive bonuses. The role operates during standard clinic hours from 8:30 AM to 5:00 PM, Monday through Friday, without any nights or weekend shifts. As a Patient Care Coordinator, you will serve as the critical link between patients, hearing care professionals, and referring physicians. Your responsibilities will include scheduling appointments, verifying insurance benefits, managing patient intake, providing front-line patient support, assisting with hearing aid repairs, and performing general administrative duties. This role demands a positive and professional attitude, excellent communication skills, and proficiency with office technology, emphasizing patient satisfaction and operational efficiency.
Working at Sonova provides numerous employee benefits such as comprehensive medical, dental, and vision coverage, a 401K plan with company match, paid time off including holidays and a floating holiday, as well as unique perks like free hearing aids for employees and discounts for qualified family members. Employees also enjoy access to Legal Shield and identity theft protection. Sonova prides itself on fostering a workplace where diversity is celebrated, and every individual is guaranteed equal employment opportunities regardless of their background or personal characteristics. The company encourages applicants who are passionate about hearing care and eager to contribute to a mission-driven team aimed at creating a more connected world where every voice is heard and every story matters. Joining AudioNova through Sonova means becoming part of an organization that values growth, inclusivity, and impactful work, making it an excellent place to develop your career in healthcare and patient services.
The Patient Care Coordinator role at Sonova's AudioNova clinic in Arcadia, CA, is a key position dedicated to supporting the clinical team and ensuring high-quality patient care and service. This part-time opportunity offers an hourly pay range of $22.00 to $23.00 with additional sales incentive bonuses. The role operates during standard clinic hours from 8:30 AM to 5:00 PM, Monday through Friday, without any nights or weekend shifts. As a Patient Care Coordinator, you will serve as the critical link between patients, hearing care professionals, and referring physicians. Your responsibilities will include scheduling appointments, verifying insurance benefits, managing patient intake, providing front-line patient support, assisting with hearing aid repairs, and performing general administrative duties. This role demands a positive and professional attitude, excellent communication skills, and proficiency with office technology, emphasizing patient satisfaction and operational efficiency.
Working at Sonova provides numerous employee benefits such as comprehensive medical, dental, and vision coverage, a 401K plan with company match, paid time off including holidays and a floating holiday, as well as unique perks like free hearing aids for employees and discounts for qualified family members. Employees also enjoy access to Legal Shield and identity theft protection. Sonova prides itself on fostering a workplace where diversity is celebrated, and every individual is guaranteed equal employment opportunities regardless of their background or personal characteristics. The company encourages applicants who are passionate about hearing care and eager to contribute to a mission-driven team aimed at creating a more connected world where every voice is heard and every story matters. Joining AudioNova through Sonova means becoming part of an organization that values growth, inclusivity, and impactful work, making it an excellent place to develop your career in healthcare and patient services.
Job Requirements
- High school diploma or equivalent
- 2 or more years of experience in a health care environment preferred
- previous customer service experience required
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience or knowledge with hearing aids is a plus
- professional verbal and written communication skills
- strong relationship building skills with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- fluent in Spanish written and verbal
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations and weekly clinic evaluations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete benefit checks and authorizations for patient insurance
- provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- process repairs under the direct supervision of a licensed Hearing Care Professional
- prepare bank deposits and submit daily reports to finance
- apply general sales knowledge for accessories and patient support
- process patient orders, receive orders, verify pick up, and input information into the system
- clean and maintain equipment and instruments
- submit equipment and facility requests
- perform general office duties including cleaning
- manage inventory, order and monitor stock, and submit supply orders as needed
- assist with event planning and logistics for at least one community outreach event per month
Job Criteria
Experience
No experience required
Job Location
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