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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
401K with a Company match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
holiday time off
legal shield
Identity Theft Protection
Free hearing aids
Job Description
Sonova is a global leader in innovative hearing solutions committed to enhancing hearing health and human connection. The company envisions a world where everyone can enjoy the delight of hearing, a vision that drives continuous innovation in personal audio devices, wireless communication systems, hearing aids, and cochlear implants. Sonova prides itself on delivering outstanding customer experiences through comprehensive audiological care services worldwide, enabling individuals to engage fully with their surroundings. This commitment is reflected in a thriving and diverse workplace culture that emphasizes continuous improvement, resilience, self-motivation, and excellence. At Sonova, team members are united by a shared sense of... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years in a health care environment preferred
- previous customer service experience required
- knowledge of HIPAA regulations
- ability to use Microsoft Office and Outlook
- excellent verbal and written communication skills
- ability to build strong relationships with patients and clinical staff
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience/knowledge with hearing aids is a plus
- professional verbal and written communication
- strong relationship building skills with patients, physicians, clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a health care environment is preferred
- previous customer service experience is required
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- collect patient intake forms and maintain patient files/notes
- schedule/confirm patient appointments
- complete benefit checks and authorization for each patients' insurance
- provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- process repairs under the direct supervision of a licensed Hearing Care Professional
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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