Patient Care Coordinator

Optum is a leading global health services organization dedicated to helping millions of people live healthier lives through innovative care delivery combined with cutting-edge technology. As a part of UnitedHealth Group, Optum focuses on delivering data-driven, coordinated care to optimize health outcomes on a large scale. With a strong commitment to inclusion, innovation, and employee growth, Optum nurtures a culture where talented professionals can thrive while making a meaningful difference in the communities they serve. The company offers comprehensive benefits and abundant career development opportunities to support its employees in both their personal and professional lives.

At Optum, the Patient Care Coordinator plays an essential role in ensuring a smooth and welcoming experience for patients and visitors. This full-time position, based in Greenbrae, California, is pivotal in greeting and registering patients promptly and cordially, managing cash transactions, handling insurance verifications, scheduling appointments, and maintaining accurate medical records. Working onsite during normal business hours from 7:00 am to 6:30 pm PST Monday through Saturday, with occasional overtime as needed, the Patient Care Coordinator serves as the first point of contact for patients and contributes directly to the quality of care provided. This role offers a structured 4-6 week on-the-job training program tailored to each new hire's schedule.

The Patient Care Coordinator is responsible for managing key administrative and financial tasks such as collecting co-payments, issuing receipts, and balancing the cashier box following company policies. In addition, the role includes answering multi-line phone systems, redirecting calls, assisting with patient inquiries, and processing walk-in visitors efficiently. A critical part of the role involves verifying insurance information, completing pre-authorizations or pre-certifications as necessary, and maintaining organized and secure medical records through scanning and filing. The coordinator also ensures all correspondence and patient records are properly logged and managed in compliance with company guidelines.

By joining Optum, employees become part of a team that values accountability, strong communication, and multi-tasking abilities in a fast-paced healthcare environment. The company supports its workforce with competitive pay ranging from $18 to $32 per hour, depending on experience and qualifications, alongside a broad array of benefits including paid time off, medical and dental coverage, retirement plans, education reimbursement, and employee assistance programs. Optum is driven by a mission to help people live healthier lives and is dedicated to fostering diversity, equity, and inclusion in the workplace. The organization also emphasizes environmental responsibility and equitable healthcare delivery to address disparities and improve health outcomes for all populations.

Working at Optum means becoming part of a respected, innovative health services company that prioritizes employee development, work-life balance, and meaningful contributions to healthcare. Candidates interested in patient-facing, administrative roles in healthcare with strong organizational, communication, and customer service skills will find opportunities for growth and recognition. The company is an equal opportunity employer that provides a drug-free workplace and requires a drug test before employment starts. This position is critical to the company’s continued success in advancing health optimization and delivering excellent patient experiences.