Patient Care Coordinator

Seattle, WA, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.98 - $32.12

Work Schedule

Standard Hours

Benefits

Paid Time Off

medical plan options

Dental Insurance

Vision Insurance

Life and AD&D insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum is a leading global health services organization dedicated to improving health outcomes by integrating care with innovative technology solutions. As a subsidiary of UnitedHealth Group, Optum leverages advanced data analytics, health services, pharmacy benefits, and care delivery to help millions of people live healthier lives. Headquartered in the United States and operating worldwide, Optum collaborates with healthcare providers, payers, employers, and individuals to enhance access, reduce costs, and promote well-being. The company values diversity and inclusion, fostering a workplace culture where talent thrives, and professional growth is encouraged. Employees at Optum benefit from comprehensive career development opportunities and a supportive collaborative atmosphere aimed at making a meaningful impact on communities globally.

The Patient Care Coordinator position at Optum is a vital front-line role that ensures the smooth functioning of the provider’s practice. Positioned as the initial point of contact, the coordinator manages inquiries from patients and visitors, organizes daily activities, and supports clinical and administrative operations. This role requires someone who exhibits empathy, efficiency, and professionalism while performing tasks such as scheduling appointments, verifying insurance information, documenting patient data in the Electronic Health Record system (EPIC), and adhering to established policies and Lean processes. The Patient Care Coordinator works closely with the multidisciplinary care team to support the organization’s mission and help meet financial, clinical, and service goals.

This full-time position involves a standard 40-hour workweek from Monday to Friday, typically between 8:00 am and 5:00 pm, with flexibility on clinic days to stay later as needed. The Seattle-based role requires an individual comfortable working in a fast-paced healthcare environment who can prioritize multiple responsibilities while maintaining a courteous and helpful demeanor. The Patient Care Coordinator is responsible for maintaining patient confidentiality, complying with HIPAA and OSHA regulations, and contributing to a positive team environment. Optum offers a competitive hourly wage ranging from $17.98 to $32.12 based on experience and qualifications, alongside a comprehensive benefits package that supports employee well-being and career advancement. Joining Optum means joining a company committed to advancing health equity and delivering exceptional care through technology and teamwork.

Job Requirements

High School Diploma or GED
1+ years of computer proficiency including Microsoft Outlook, Excel, and Word
1+ years experience in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances, and maintaining medical records
1+ years working knowledge of Epic EMR software
ability to work independently with good judgment and accountability
ability to maintain professionalism under pressure
excellent verbal and written communication skills
compliance with HIPAA and OSHA guidelines
ability to adapt in a fast-paced healthcare environment

Job Qualifications

High School Diploma or GED
1+ years of computer proficiency including Microsoft Outlook, Excel, and Word
1+ years of experience in a medical office handling scheduling, insurance verification, patient check-in/out, and medical records maintenance
1+ years working knowledge of Epic EMR software
associate's degree or higher preferred
experience in outpatient surgical practice preferred
experience handling inbound and outbound calls preferred
ability to work independently with good judgment and accountability
demonstrated ability to collaborate with healthcare providers
strong organizational and time management skills
ability to multitask and prioritize in a fast-paced environment
excellent verbal and written communication skills
ability to maintain professionalism under pressure

Job Duties

Exhibits empathy, courtesy, competence, efficiency, and care
schedules appointments and procedures following standard guidelines
uses multiple computer and phone systems to fulfill patient needs over the phone
verifies patient information while documenting in the Electronic Health Record (EPIC)
advises patients of their responsibilities regarding insurance and referral information
greets customers into the practice and provides instructions or directions as necessary over the phone
schedules and coordinates all patient appointments as directed
prepares all documentation and records accurately as directed for patient care
meets or exceeds performance measures set by Practice Management
follows established policies and procedures
participates and contributes to a team-based environment
maintains a team-supportive attendance record
obtains updated patient information including insurance details
performs insurance verification on the date of service
schedules procedures in an organized and efficient manner
demonstrates knowledge of medical terminology, procedures, and requirements
obtains authorizations for medical procedures
assists coworkers as needed to ensure smooth office operations and excellent service
maintains patient confidentiality and respects patients and staff
obtains patient signatures for required documents
files and maintains medical records
answers incoming and outgoing calls promptly and courteously
performs referral documentation accurately
schedules specialist and follow-up appointments promptly
adheres to Optum employee policies
works cohesively with fellow employees to achieve team goals
participates in multidisciplinary care planning
ensures continuity of care through scheduling and tracking systems
provides effective communication to patients, families, and healthcare professionals through documentation and conferences
complies with administrative policies to ensure care quality
demonstrates precision and efficiency in scanning and managing documents
keeps abreast of current medical requirements and compliance with HIPAA and OSHA
adapts effectively in a continuously changing environment
performs other duties as assigned