Job Overview
Compensation
Hourly
Range $17.98 - $32.12
Work Schedule
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus
voluntary benefits
Job Description
Optum is a leading global healthcare organization dedicated to improving the health and lives of millions of people around the world through the innovative use of technology and care services. As part of UnitedHealth Group, Optum plays a vital role in connecting individuals with essential care, pharmacy benefits, data, and support resources, enabling them to live healthier lives. Recognized for its commitment to diversity, inclusion, and health equity, Optum fosters a culture where talented individuals can thrive professionally and personally. This commitment is carried out within a supportive environment offering comprehensive benefits and career growth opportunities. Located at 9695 S Yosemite St, Lone Tree, CO, the organization exemplifies a mission-driven approach focused on advancing equitable healthcare access globally.
The Patient Care Coordinator position at Optum is a crucial frontline role responsible for greeting and registering patients efficiently and courteously. This role ensures smooth patient flow by managing wait times, verifying insurance, collecting co-payments, and handling scheduling duties. Additional responsibilities include managing medical records, answering multi-line phones, directing patient inquiries, and processing walk-in patients and visitors. Employees in this full-time role work Monday through Friday with eight-hour shifts, typically from 7:00 AM to 5:30 PM, with flexibility to travel up to 10% to support other clinic locations as needed. The hourly pay ranges from $17.98 to $32.12 based on experience and local labor market conditions. Optum values employees who are proactive, organized, and possess strong communication skills, who will contribute to patient satisfaction and the overall efficiency of healthcare delivery. Joining Optum means becoming part of a global effort to enhance healthcare outcomes with a team dedicated to compassionate, patient-centered service and continuous professional development.
The Patient Care Coordinator position at Optum is a crucial frontline role responsible for greeting and registering patients efficiently and courteously. This role ensures smooth patient flow by managing wait times, verifying insurance, collecting co-payments, and handling scheduling duties. Additional responsibilities include managing medical records, answering multi-line phones, directing patient inquiries, and processing walk-in patients and visitors. Employees in this full-time role work Monday through Friday with eight-hour shifts, typically from 7:00 AM to 5:30 PM, with flexibility to travel up to 10% to support other clinic locations as needed. The hourly pay ranges from $17.98 to $32.12 based on experience and local labor market conditions. Optum values employees who are proactive, organized, and possess strong communication skills, who will contribute to patient satisfaction and the overall efficiency of healthcare delivery. Joining Optum means becoming part of a global effort to enhance healthcare outcomes with a team dedicated to compassionate, patient-centered service and continuous professional development.
Job Requirements
- High school diploma or GED
- One or more years of customer service experience
- Intermediate proficiency in Microsoft Office
- Ability to travel up to 10% for coverage at other clinics
- Ability to handle cash at high volumes
- Strong communication skills
- Ability to multi-task and prioritize
- Ability to work independently and as a team
- Ability to work under pressure in a fast-paced environment
Job Qualifications
- High school diploma or GED
- At least one year of customer service experience with strong communication skills in person and on the phone
- Intermediate proficiency in Microsoft Office applications
- Ability to travel up to 10% of the time
- Experience with electronic health records preferred
- Related healthcare experience including scheduling preferred
- Experience handling multi-line telephone systems preferred
- Knowledge of medical terminology preferred
- Ability to handle cash and perform mathematical computations
- Strong organizational and time management skills
- Excellent verbal and written communication skills
Job Duties
- Greets patients as they arrive and manages wait time
- Complete check-in and check-out tasks including insurance verification and precertification
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Manages medical records including filing, scanning, and preparation for schedules
- Ensures correspondence is processed and medical records release requests are managed
- Establishes and maintains effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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