Patient Care Coordinator

The hiring establishment is a reputable healthcare organization committed to delivering high-quality patient care and ensuring optimal health outcomes for the acute inpatient population. This organization operates with a patient-centered approach, integrating collaborative efforts among multidisciplinary teams including physicians, nurses, social workers, and case managers. With a strong focus on clinical excellence, cost-effective care, and seamless transitions within the healthcare continuum, the institution emphasizes both patient satisfaction and adherence to regulatory standards. The Patient Care Coordinator (PCC) role is essential in this dynamic environment, serving as a vital link in managing and coordinating inpatient care to facilitate timely and effective discharge processes. The employment type for this role is full-time, with expectations of 15% travel and work schedules that include every other weekend and holidays, reflecting the demanding yet rewarding nature of healthcare coordination work. Although salary details are not specified, the role provides substantial opportunities for professional growth in an acute care setting.

The Patient Care Coordinator is responsible for overseeing the entire care management process for patients admitted to acute medical, surgical, emergency, or critical care units. This role involves a proactive face-to-face assessment within 24 hours of patient admission to identify discharge needs and develop appropriate transition plans. The PCC works closely with the MAPMG hospital-based physicians, nursing staff, utilization review teams, patients, and their families to ensure that care progression aligns with both clinical goals and cost efficiencies. Daily participation in Care Without Delay rounds, documentation of patient status, and addressing barriers that can delay discharge are core activities. Furthermore, the coordinator collaborates with social workers and community providers to arrange post-acute care, including home health services, skilled nursing facilities, and rehabilitation programs, ensuring a safe and efficient discharge that minimizes the risk of readmission. The role also requires diligent follow-up on referrals and appointments for high-risk patients, along with adherence to facility policies on safety, infection control, and regulatory compliance. The PCC is expected to demonstrate excellent communication skills, problem-solving abilities, and strong teamwork to maintain professionalism and foster positive interactions among patients, healthcare providers, and external partners. Through active involvement in quality assurance initiatives, the Patient Care Coordinator contributes to improving institutional care quality indicators and enhancing the overall patient experience.