Patient Care Coordinator

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $22.75

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum is a leading global healthcare organization that leverages innovative technology and comprehensive care solutions to improve the health outcomes of millions of individuals worldwide. As part of UnitedHealth Group, Optum is dedicated to connecting patients with the essential care, pharmacy benefits, data, and resources they need to maintain and enhance their health. With a strong commitment to diversity, inclusion, and advancing health equity, Optum fosters a supportive workplace culture where talented professionals can thrive. Employees benefit from extensive career development opportunities and comprehensive benefits designed to promote well-being and professional growth. The company operates on a foundation of collaboration, innovation, and a shared mission to make a meaningful impact on the communities it serves globally.

The Patient Care Coordinator at Optum plays a crucial role in ensuring a seamless and positive experience for patients as they navigate their healthcare journey. Situated in Colorado Springs, CO, this position involves greeting and registering patients promptly and courteously while managing scheduling, insurance verification, and payment processing. The Patient Care Coordinator is responsible for a variety of administrative and clerical duties including managing medical records, handling cash transactions, and coordinating patient interactions both in person and via telephone. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced medical office environment. The position offers a full-time employment opportunity with hourly pay ranging from $18 to $32 based on qualifications and experience, accompanied by a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement plans, and employee assistance programs. Optum values employees who demonstrate accountability, teamwork, and a proactive approach to problem-solving, contributing to the organization’s mission to help people live healthier lives and improve the healthcare system for everyone. Joining Optum as a Patient Care Coordinator means being part of a team that is dedicated to caring, connecting, and growing together while making a positive difference in healthcare delivery.

Job Requirements

High school diploma or GED
Two years of customer service experience
One year of medical office experience
Intermediate proficiency in Microsoft Office
Ability to handle cash and count money
Strong communication skills both in person and via phone
Ability to multitask and prioritize tasks
Ability to work under pressure in a fast-paced environment
Reliable and punctual
Ability to work independently and in a team environment
Pass a drug test

Job Qualifications

High school diploma or GED
Two years of customer service experience with strong communication skills
One year of experience in a medical office environment
Intermediate proficiency in Microsoft Office applications
Experience with electronic health records
Leadership experience
Related healthcare experience including scheduling
Experience handling and triaging telephone calls and multi-system phone lines
Knowledge of medical terminology
Ability to handle cash and perform mathematical computations

Job Duties

Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks including insurance verification and pre-authorization of procedures
Collect co-payments, co-insurance, and deductibles and issue receipts
Manage cashier box and daily deposits according to company policies
Lead other members of the team
Process walk-in patients and visitors
Answer phones and schedule appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages
Manage medical records including filing, scanning, and maintaining logs
Ensure all correspondence is scanned and filed and process requests for medical records release
Establish and maintain effective working relationships with patients, employees, and the public
Demonstrate knowledge and skills in own function and act as a technical resource to others
Identify solutions to non-standard requests and solve moderately complex problems independently or with the team
Plan, prioritize, organize and complete work to meet objectives
Coordinate work of other team members as needed
Perform all other related duties as assigned