Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a global health services organization dedicated to improving health outcomes for millions of people worldwide through advanced technology and comprehensive care solutions. As part of UnitedHealth Group, Optum leverages data, pharmacy benefits, care services, and resources to help individuals live healthier lives. The company fosters a culture of inclusion that values diverse talents and offers robust career development opportunities and a full benefits package. Optum's workplace environment is designed to empower employees to make a meaningful difference in the communities they serve by advancing health optimization on a global scale.
The Patient Care Coordinator role at Optum is based in Golden, CO, working Monday through Friday from 7:00 AM to 5:30 PM in 8-hour shifts totaling 40 hours per week. This position is pivotal in providing outstanding customer service by greeting and registering patients promptly and pleasantly. The coordinator performs important administrative and financial tasks such as verifying insurance, completing pre-authorizations for procedures, collecting co-payments, managing cash registers, and scheduling patient appointments. Additionally, they handle phone inquiries, manage medical records, and maintain communication logs essential to smooth patient flow and care coordination.
This full-time role offers an hourly pay range of $18.00 to $32.00 depending on factors such as experience, education, and certifications, ensuring compliance with local wage laws. Beyond salary, employees receive comprehensive benefits including paid time off accrued from the first pay period, medical and dental insurance, vision coverage, life and disability insurance, 401(k) savings plans, an employee stock purchase program, education reimbursement, employee discounts, assistance programs, and referral bonuses. Optional voluntary benefits such as pet insurance and legal coverage are also available.
Working as a Patient Care Coordinator at Optum entails a blend of administrative, operational, and interpersonal skills. The role requires handling cash payments and financial transactions accurately and efficiently while maintaining friendly and effective communication with patients, visitors, and healthcare providers. The individual must be comfortable managing multiple tasks in a fast-paced healthcare setting, organizing schedules, and ensuring all patient information is correctly documented and handled with confidentiality. Strong communication abilities both in person and via phone are essential, as is proficiency with Microsoft Office and familiarity with electronic health records and medical terminology.
Optum emphasizes a workplace culture that supports working independently and collaboratively, fostering accountability and good judgment. The role is designed for detail-oriented professionals capable of prioritizing tasks, managing time effectively, and delivering excellent customer service under pressure. Joining Optum means becoming part of a respected global leader committed to advancing equitable health outcomes for all and dedicated to fostering an inclusive environment that supports personal and professional growth.
The Patient Care Coordinator role at Optum is based in Golden, CO, working Monday through Friday from 7:00 AM to 5:30 PM in 8-hour shifts totaling 40 hours per week. This position is pivotal in providing outstanding customer service by greeting and registering patients promptly and pleasantly. The coordinator performs important administrative and financial tasks such as verifying insurance, completing pre-authorizations for procedures, collecting co-payments, managing cash registers, and scheduling patient appointments. Additionally, they handle phone inquiries, manage medical records, and maintain communication logs essential to smooth patient flow and care coordination.
This full-time role offers an hourly pay range of $18.00 to $32.00 depending on factors such as experience, education, and certifications, ensuring compliance with local wage laws. Beyond salary, employees receive comprehensive benefits including paid time off accrued from the first pay period, medical and dental insurance, vision coverage, life and disability insurance, 401(k) savings plans, an employee stock purchase program, education reimbursement, employee discounts, assistance programs, and referral bonuses. Optional voluntary benefits such as pet insurance and legal coverage are also available.
Working as a Patient Care Coordinator at Optum entails a blend of administrative, operational, and interpersonal skills. The role requires handling cash payments and financial transactions accurately and efficiently while maintaining friendly and effective communication with patients, visitors, and healthcare providers. The individual must be comfortable managing multiple tasks in a fast-paced healthcare setting, organizing schedules, and ensuring all patient information is correctly documented and handled with confidentiality. Strong communication abilities both in person and via phone are essential, as is proficiency with Microsoft Office and familiarity with electronic health records and medical terminology.
Optum emphasizes a workplace culture that supports working independently and collaboratively, fostering accountability and good judgment. The role is designed for detail-oriented professionals capable of prioritizing tasks, managing time effectively, and delivering excellent customer service under pressure. Joining Optum means becoming part of a respected global leader committed to advancing equitable health outcomes for all and dedicated to fostering an inclusive environment that supports personal and professional growth.
Job Requirements
- High school diploma or GED
- minimum two years customer service experience
- effective communication skills in person and by phone
- proficiency in Microsoft Office
- ability to handle cash accurately
- knowledge of medical terminology preferred
- experience with electronic health records preferred
- experience in scheduling and phone triage preferred
- ability to multitask and prioritize in a fast-paced environment
- excellent organizational and time management skills
- strong verbal and written communication skills
Job Qualifications
- High school diploma or GED
- two years of customer service experience with strong communication skills
- intermediate proficiency with Microsoft Office applications
- one year of experience with electronic health records preferred
- one year of related healthcare experience including scheduling preferred
- one year of experience handling multi-line phone calls preferred
- knowledge of medical terminology preferred
- ability to handle cash and perform mathematical computations
Job Duties
- Greets patients and manages wait time
- completes check-in and check-out tasks including insurance verification and pre-authorizations
- collects co-payments, co-insurance, and deductibles and issues receipts
- manages cashier box and daily deposits according to company policies
- processes walk-in patients and visitors
- answers phones and schedules appointments
- redirects calls and assists callers with questions or concerns
- manages medical records by maintaining, filing, scanning, and preparing them for schedule
- processes requests for medical records release and maintains logs
- establishes and maintains effective working relationships with patients, employees, and the public
- performs all other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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