Patient Care Coordinator

The hiring establishment, PRO~PT, is a well-established physical therapy clinic dedicated to providing comprehensive rehabilitation services to patients in a professional and welcoming environment. Known for prioritizing patient care and offering a supportive workplace, PRO~PT ensures that its employees benefit from excellent coverage and competitive benefits. As a reputable healthcare provider, the clinic operates Monday through Friday from 7:00 AM to 6:00 PM, employing staff members on 8-hour shifts within these hours overseen by the Clinic Director. PRO~PT emphasizes a patient-first approach, maintaining high standards in treating individuals with compassion and efficiency.

The position opening at PRO~PT is for a Receptionist/Patient Care Coordinator, a vital role within the clinic's operations. This role functions as the primary point of contact for patients, responsible for greeting visitors, managing appointments including initial evaluations and follow-ups, and ensuring smooth communication through phone calls and patient interactions. The Receptionist/Patient Care Coordinator is also tasked with maintaining order at the front office and utilizing patient management software accurately to track and update statistical data. The role demands an individual with a strong work ethic, excellent multitasking abilities, and attention to detail, coupled with a friendly and compassionate attitude to positively impact patient experience.

In terms of benefits, PRO~PT offers an outstanding package that includes 100 percent coverage of health insurance premiums for employees, dental and vision care, employer-paid group life insurance, and other supplementary insurances such as short-term disability, critical illness, hospital indemnity, and voluntary life insurance. The retirement plan includes a 401(k) with employer matching, and the leave policy provides 10 days of paid vacation, 5 designated sick days, and 7 paid holidays, supporting work-life balance for the employee.

The Receptionist/Patient Care Coordinator will have tasks that not only involve patient interaction but also administrative responsibilities such as verifying insurance and collecting copayments, managing medical forms, maintaining HIPAA-compliant patient records, and updating referring clinics regarding patient progress. Candidates who are bilingual in English and Spanish are preferred, but this is not a strict requirement. Familiarity with electronic health records (EHR) and appointment scheduling software is essential, alongside knowledge of medical terminology and health insurance plans. The role requires the ability to work efficiently in a fast-paced environment, good organizational skills, and professionalism in managing confidential patient information.

Overall, this position offers an exciting opportunity for a motivated individual looking to contribute to a dedicated team within a respected healthcare setting, enhancing both patient care delivery and administrative efficiency. PRO~PT’s supportive environment combined with its comprehensive benefits and emphasis on employee well-being makes it an attractive place to build a career in healthcare administration.