Patient Care Concierge - (front desk) Bilingual Spanish

Hialeah, FL, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Employee wellness programs

Professional Development

Job Description

Claremedica is a distinguished healthcare organization dedicated to enhancing the lives of seniors in the communities where it operates. With a commitment to clinical excellence, administrative support, and fostering a culture of growth and wellness, Claremedica strives to make a positive impact on the well-being of seniors. The company values teamwork, passion, and continuous improvement, creating an environment where employees can realize their full potential while contributing to the health and happiness of the communities it serves. Claremedica offers competitive compensation, comprehensive benefits, and ample opportunities for professional development, making it an exceptional place to work for healthcare professionals devoted... Show More

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in medical clinic or customer service
BLS certification preferred
Strong communication and time management skills
Knowledge of medical terminology and procedures
Ability to handle stressful situations calmly
Skilled in Microsoft Office and computer operations
Ability to type 40 words per minute
Ability to work independently and collaboratively
Detail oriented with strong organizational skills
Effective problem-solving and multitasking abilities
Ability to communicate effectively in English
Willingness to travel locally up to 10% of the time
Knowledge of HIPAA and AHCA regulations preferred
Experience with healthcare and EMR systems preferred

Job Qualifications

High school diploma, GED, or equivalent combination of education and/or experience
Minimum of 1 year of work experience in a medical clinic or prior customer service experience
BLS preferred
Exceptional oral and written communication skills, time management skills and organizational skills
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
Mindset focused on resolving problems for patients and achieving team goals
Knowledge of medical products, terminology, services, standards, policies, and procedures
Ability to act calmly in busy or stressful situations
Demonstrated strong listening skills
Ability and willingness to travel locally and/or regionally up to 10% of the time
Proficient skills in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel
Ability to type at least 40 WPM
Skilled in basic phone and computer operation
Ability to work effectively independently and with team members
Ability to organize and complete work in a timely manner
Detail oriented to ensure accuracy of reports and data
Proficiency with ability to problem solve, multitask, and carry out instructions
Ability to read, write and effectively communicate in English
Bilingual is a plus
HIPAA and AHCA experience preferred
Healthcare experience preferred
EMR system experience preferred

Job Duties

Interact with patients and visitors in a polite and friendly manner
Enthusiastically greet every guest that enters our center
Responsible for preparing new patient registration, patient check-in, and patient check-out
Answer all phone calls professionally and courteously, taking detailed and accurate messages
Maintain and organize the provider's schedule by scheduling, rescheduling, and confirming appointments for patients
Responsible for verifying patient demographic-related data and materials from patients and/or their representatives
Obtain insurance information and verify patient insurance and collect any necessary copays and outstanding balances
Verify each patient is scheduled for the proper appointment types
Run end-of-day financial reconciliation report and provide it to your leader with any cash collected
Send detailed telephone encounters to the corresponding parties
Scan all necessary documents into EMR system
Monitor and process incoming faxes
Restock office supplies as needed and maintain inventory log
Maintain cleanliness of space by keeping front office and lobby area neat and tidy
Maintain the confidentiality of patients' personal information and medical records
Participate in daily/weekly huddles
Present patients with customer service survey during check out and escalate if needed for immediate service recovery
Perform other duties as assigned and modified at manager's discretion

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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