Patient & Family Concierge - Senior

Magee - Women's Hospital of UPMC is a renowned healthcare facility specializing in women's health services, including obstetrics, gynecology, and neonatal care. As part of the University of Pittsburgh Medical Center, a leading nonprofit health system known for its dedication to providing high-quality and compassionate healthcare, Magee Women's Hospital supports patients and families with exceptional medical expertise and patient-centered care. The hospital offers a collaborative and supportive environment where staff members are encouraged to grow professionally and contribute to life-changing work in women's health. With a strong commitment to innovation, patient safety, and excellent medical outcomes, Magee Women's Hospital stands out as a beacon of healthcare excellence in the Pittsburgh region and beyond. The facility combines advanced technology with a caring approach to meet the needs of every patient and family who walks through its doors.

The Full-Time Patient and Family Concierge - Senior position at Magee Women's Hospital of UPMC is a vital role designed to enhance the patient and family experience within the Labor and Delivery unit. This position involves working rotating shifts, including weekends and holidays, to ensure continuous support during all hours of operation. The Patient and Family Concierge - Senior is responsible for delivering compassionate and personalized service to patients, their families, and visitors, making their stay as comfortable and positive as possible. This role is unique in that it requires versatility; the individual will perform a wide range of duties ranging from destination coordination and environmental services to dietary assistance, transportation of patients, supply and equipment management, and administrative support.

In this multifaceted role, the Concierge Senior serves as an ambassador for the hospital, providing guidance, answering patient and visitor questions, and offering emotional support. The Concierge assists with practical tasks like escorting patients to different destinations within the hospital, helping with parking needs, and ensuring that patient belongings are safeguarded from admission onward. They also contribute to hospital operations by cleaning and organizing patient care areas, delivering meals according to dietary requirements while adhering to food safety standards, and facilitating the smooth and safe transport of patients and critical medical equipment.

Administrative responsibilities include managing patient scheduling, handling communications for the unit, processing necessary documentation, and supporting healthcare providers with various clerical tasks. The role also involves monitoring telehealth consult carts, coordinating virtual patient-provider interactions, and ensuring technology used in telemedicine is functioning properly.

This position demands a compassionate, detail-oriented, and proactive professional who can maintain a calm and friendly demeanor under pressure. The Patient and Family Concierge - Senior is expected to uphold the UPMC values, model exemplary behavior, and consistently strive to improve patient satisfaction. The hospital offers excellent benefits, a friendly work environment, and opportunities for professional growth, making this an outstanding opportunity for individuals passionate about patient care and hospital support services.