Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.40 - $30.14
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career advancement opportunities
Work-life balance
Job Description
UPMC Magee-Womens Hospital, a part of the University of Pittsburgh Medical Center (UPMC) health system, is a leading healthcare institution dedicated to providing specialized women's health services. Renowned for its comprehensive care, the hospital offers a wide range of medical services and advanced treatments focused on women's unique health needs. UPMC Magee-Womens Hospital is committed to delivering compassionate, patient-centered care in a supportive and innovative environment. The hospital places a strong emphasis on teamwork, patient safety, and clinical excellence, continually advancing healthcare practices through research and education.
We are currently seeking a Full-Time Patient & Family Concierge Senior to join our Preoperative Clinic team. This role is designed for highly organized, patient-focused professionals who thrive in a fast-paced, collaborative setting. The position offers a consistent daylight schedule with no weekends or holidays, which promotes work-life balance. This opportunity is excellent for candidates looking to grow their career within a supportive environment that provides a clear path for advancement.
As a Patient & Family Concierge Senior, you will be an essential part of the preoperative process, supporting patients and their families throughout their experience. Your role will involve coordinating various operational tasks, ensuring smooth communication and coordination within the care team. Key responsibilities include greeting and assisting patients and families, navigating hospital policies, managing environmental and dietary services, providing transportation assistance, and supporting telehealth operations. You will also play a pivotal role in supply and equipment management and offer critical administrative support.
This role demands a compassionate individual with the desire and drive to consistently provide exceptional service and care. Your contributions will help create a welcoming and efficient preoperative environment that sets the stage for positive surgical outcomes. Candidates with prior experience in patient and family concierge roles or equivalent positions will find this opportunity aligns well with their skills and aspirations. Experience with EPIC electronic health records is strongly preferred, enhancing your ability to manage patient information accurately and effectively.
In addition to hands-on patient support, the role involves contributing to departmental initiatives such as committee participation, peer interviewing, and onboarding new team members. This ensures the continuous improvement of patient services and the professional growth of the concierge team. The hospital values employees who demonstrate strong communication skills, the ability to follow instructions, and a commitment to maintaining a clean, safe, and infection-controlled environment.
UPMC Magee-Womens Hospital is an Equal Opportunity Employer committed to diversity and inclusion across its workforce. Candidates must complete required background clearances such as Act 34. The position offers a dynamic and rewarding career with comprehensive benefits and the chance to make a meaningful impact in patient care at one of the top women’s health institutions in the region.
We are currently seeking a Full-Time Patient & Family Concierge Senior to join our Preoperative Clinic team. This role is designed for highly organized, patient-focused professionals who thrive in a fast-paced, collaborative setting. The position offers a consistent daylight schedule with no weekends or holidays, which promotes work-life balance. This opportunity is excellent for candidates looking to grow their career within a supportive environment that provides a clear path for advancement.
As a Patient & Family Concierge Senior, you will be an essential part of the preoperative process, supporting patients and their families throughout their experience. Your role will involve coordinating various operational tasks, ensuring smooth communication and coordination within the care team. Key responsibilities include greeting and assisting patients and families, navigating hospital policies, managing environmental and dietary services, providing transportation assistance, and supporting telehealth operations. You will also play a pivotal role in supply and equipment management and offer critical administrative support.
This role demands a compassionate individual with the desire and drive to consistently provide exceptional service and care. Your contributions will help create a welcoming and efficient preoperative environment that sets the stage for positive surgical outcomes. Candidates with prior experience in patient and family concierge roles or equivalent positions will find this opportunity aligns well with their skills and aspirations. Experience with EPIC electronic health records is strongly preferred, enhancing your ability to manage patient information accurately and effectively.
In addition to hands-on patient support, the role involves contributing to departmental initiatives such as committee participation, peer interviewing, and onboarding new team members. This ensures the continuous improvement of patient services and the professional growth of the concierge team. The hospital values employees who demonstrate strong communication skills, the ability to follow instructions, and a commitment to maintaining a clean, safe, and infection-controlled environment.
UPMC Magee-Womens Hospital is an Equal Opportunity Employer committed to diversity and inclusion across its workforce. Candidates must complete required background clearances such as Act 34. The position offers a dynamic and rewarding career with comprehensive benefits and the chance to make a meaningful impact in patient care at one of the top women’s health institutions in the region.
Job Requirements
- High school diploma or equivalent
- At least six months experience in a patient concierge or related role
- Demonstrated ability to perform concierge duties effectively
- Strong organizational and communication skills
- Ability to maintain confidentiality of patient information
- Ability to follow written and verbal instructions
- Required Act 34 clearance
- Ability to work full-time daytime schedule with no weekends or holidays
Job Qualifications
- High school diploma or one year of previous job experience in lieu of HS diploma/GED
- Six months of experience as a Patient & Family Concierge or equivalent
- Demonstrated competency in all responsibilities of Patient & Family Concierge role
- EPIC experience strongly preferred
- Ability to follow written and verbal instructions
- Completion of one annual contribution such as hospital/department committee participation, departmental project involvement, peer interviewing, or onboarding/precepting other Experience Concierges
Job Duties
- Greet patients and families, provide directions and escort assistance, share patient information while maintaining confidentiality
- Serve as a resource for hospital policies, visiting hours, and navigation
- Issue parking validations, discounts, and patient scooters
- Track patient belongings upon admission and assist with parking cashier functions
- Clean and maintain assigned areas including patient rooms, public spaces, offices, and procedure areas
- Remove trash, manage linens, replenish supplies, make beds, and ensure areas are safe and in good repair
- Report maintenance concerns as needed
- Assemble and deliver meals according to diet orders and patient needs
- Follow food safety and sanitation standards
- Operate food service equipment appropriately and ensure accurate patient identification during meal delivery
- Safely transport patients, equipment, and specimens across units
- Track transportation activity in systems/logs, inspect and disinfect equipment, and report issues or delays
- Submit repair requests as needed
- Manage inventory and organization of supplies and equipment
- Stock patient rooms and clinical areas, monitor expiration dates, maintain logs, and coordinate with supply chain
- Coordinate tests, procedures, and patient transport
- Answer phones, manage communications, and complete EHR tasks including admissions, discharges, transfers, and order entry
- Maintain charts, reports, schedules, and unit logs
- Handle equipment requests, patient mail, audits, and general unit coordination
- Respond to call lights under clinical direction, round regularly, support patient needs, and promote patient mobility
- Maintain a clean, safe environment and adhere to infection control and reporting protocols
- Demonstrate UPMC values and support patient portal navigation and education
- Monitor telehealth requests in Epic, coordinate with providers, and facilitate virtual consults using telehealth equipment
- Deliver, set up, disinfect, and maintain telehealth carts including routine testing and coordination with IT
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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