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Patient & Family Concierge - Lead - UPMC Presbyterian Adult Acute Care (8N)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
UPMC is a globally recognized health care provider and insurer known for its commitment to excellence in patient care, research, and medical education. As a leading healthcare institution, UPMC operates a wide range of hospitals, outpatient centers, and specialty facilities dedicated to improving the health and well-being of the communities it serves. With state-of-the-art technology and a compassionate approach, UPMC strives to provide top-quality medical services while fostering an environment of innovation and continuous improvement.
The Patient & Family Concierge, Lead at UPMC plays a pivotal role in ensuring an exceptional experience for patients, families, and visitors during their h... Show More
The Patient & Family Concierge, Lead at UPMC plays a pivotal role in ensuring an exceptional experience for patients, families, and visitors during their h... Show More
Job Requirements
- High school diploma or GED or one year of previous job experience in lieu of diploma
- Two years of experience as a Patient & Family Concierge or equivalent, including at least one year in a senior role
- Solid or strong score on most recent performance evaluation and must maintain score
- Completion of an annual contribution such as committee participation or project involvement encouraged
- Ability to follow written and verbal instructions
- Act 34 clearance
Job Qualifications
- High school diploma or equivalent
- Two years of experience as a Patient & Family Concierge or equivalent role, including at least one year in a senior position
- Demonstrated competency in all responsibilities of the Patient & Family Concierge, Senior role
- Strong interpersonal and communication skills
- Ability to follow written and verbal instructions
- Strong customer service orientation
- Experience in a healthcare setting preferred
- Leadership or supervisory experience is a plus
Job Duties
- Greet patients and families warmly and provide verbal direction and escort assistance
- Disseminate patient information appropriately while maintaining confidentiality
- Clean and organize assigned areas including patient rooms and public spaces
- Assemble and serve meals according to diet orders and safety standards
- Transport patients and equipment safely and timely within the hospital
- Order and manage supplies and equipment ensuring adequate stock and proper storage
- Perform department administrative functions including scheduling, coordinating patient tests, and managing patient charts
- Support and lead other Patient & Family Concierges through training, scheduling, and coaching
- Monitor and facilitate telehealth consultations by coordinating equipment and communication
- Adhere to UPMC Experience initiatives and participate in quality improvement and patient satisfaction efforts
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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