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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.40 - $30.14
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
UPMC is a leading healthcare provider known for its commitment to excellent patient care and comprehensive medical services. Operating as a major hospital system, UPMC offers a wide range of healthcare services across numerous specialties, focusing on innovation, community involvement, and patient-centered care. The organization embraces values such as compassion, respect, and integrity, ensuring that every patient and family member receives supportive and personalized attention throughout their healthcare experience.
The Patient & Family Concierge role at UPMC is essential in enhancing the overall patient experience by providing compassionate and generalized support throughout the hospital stay. This dynamic position require... Show More
The Patient & Family Concierge role at UPMC is essential in enhancing the overall patient experience by providing compassionate and generalized support throughout the hospital stay. This dynamic position require... Show More
Job Requirements
- High school diploma or equivalent
- Minimum six months relevant experience
- Ability to follow written and verbal instructions
- Compassionate and patient-focused attitude
- Basic knowledge of hospital policies and patient confidentiality
- Competency in performing diverse tasks including transport and dietary services
- Must pass Act 34 background clearance
Job Qualifications
- High school diploma or equivalent
- Six months of experience as a Patient & Family Concierge or equivalent role
- Demonstrated competency in patient and family support duties
- Ability to follow written and verbal instructions
- Strong interpersonal and communication skills
- Familiarity with hospital procedures and patient privacy standards
- Experience with administrative and logistical coordination in a healthcare setting
Job Duties
- Greet patients and families and provide destination coordination
- Assist with environmental cleaning and organizing assigned areas
- Assemble and serve meals according to patient dietary orders
- Transport patients, equipment, and lab specimens safely throughout the hospital
- Order, stock, and manage supplies and equipment for patient units
- Perform administrative support including scheduling, chart management, and communication
- Facilitate telehealth consults by managing telemedicine equipment and coordinating with remote providers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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