Patient & Family Concierge

Magee - Women's Hospital of UPMC is a renowned healthcare institution dedicated to providing exceptional medical care to women and their families. Part of the University of Pittsburgh Medical Center (UPMC), Magee stands as a leader in specialized healthcare services, combining advanced technology with compassionate patient care. The hospital serves a broad spectrum of patients, offering services ranging from routine obstetrics to complex gynecological surgeries and neonatal care. UPMC itself is recognized nationally for its innovation, quality outcomes, and comprehensive health services, and Magee Women's Hospital is a key contributor to this reputation. As a full-time employer, UPMC Magee Women's Hospital offers a professional, supportive, and dynamic workplace environment where employees have the opportunity to make a significant difference in the lives of patients and their families.

The role of Patient & Family Concierge at Magee - Women's Hospital of UPMC is vital in delivering an outstanding experience to patients, families, and visitors, particularly supporting the Emergency Department. This is a full-time position requiring flexibility, including working rotating shifts on weekends and holidays, to ensure continuous service coverage. The Concierge plays a diverse role that spans greeting and assisting visitors, coordinating patient destinations, supporting environmental and dietary services, assisting with patient transport, managing supplies and equipment, and facilitating telehealth appointments.

The primary objective of this position is to provide compassionate and thorough service that enhances patient satisfaction and supports the hospital's commitment to high-quality care from the first moment a patient or visitor arrives until their departure. The Concierge acts as an essential point of contact, offering directions, information, parking assistance, and general support while respecting patient confidentiality and hospital protocols. They also maintain cleanliness standards, assist with meal delivery, transport patients safely, and manage medical and non-medical supplies throughout the hospital units. Special duties include handling telehealth equipment to support virtual patient consultations, ensuring technology is prepared and functioning.

This comprehensive role combines elements of customer service, healthcare support, and facility management, requiring a candidate with excellent interpersonal skills, attention to detail, and a compassionate demeanor. The Patient & Family Concierge exemplifies the UPMC values of respect, excellence, and teamwork, contributing to a welcoming and efficient hospital environment. The opportunity to join Magee Women's Hospital as a Patient & Family Concierge is ideal for individuals passionate about health care who are committed to making a positive impact on patient experiences in a fast-paced and rewarding setting. Excellent benefits, a friendly team atmosphere, and a pleasant work environment further enhance the appeal of this position.