PATIENT AMBASSADOR

Crothall Healthcare, a Compass Healthcare company, is a leading provider of specialized, high-quality support services exclusively to the healthcare industry. With nearly 30,000 team members supporting about 1,300 accounts, many of which are ranked among the nation’s top hospitals, Crothall Healthcare is committed to delivering exceptional service in areas such as Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. The company prides itself on its culture centered around caring for people and creating a true sense of belonging, emphasizing teamwork, responsibility, and continuous growth across its diverse range of services.

Crothall Healthcare is currently hiring full-time Patient Ambassadors to join their patient experience team based at the UK Healthcare location in Lexington, Kentucky. The role involves serving as the primary representative of the Patient Experience Team for assigned units by conducting patient interviews and new admission visits. Patient Ambassadors ensure that all customer interactions are marked by hospitality and respect, contributing to high levels of client satisfaction and account retention. The position operates on a full-time schedule primarily during the first shift with varied hours that may include weekends. The fixed pay rate is $18.50 per hour.

This role is crucial in fostering positive patient experiences by promoting awareness of the Patient Experience Program, assisting in customizing programs to fit account-specific needs, and supporting employee relations and innovation within their respective units. Patient Ambassadors actively participate in monitoring patient satisfaction action plans and offer recognition for successful implementation of programs. Additionally, they assist with housekeeping tasks as requested and help ensure that housekeeping standards meet client expectations.

Candidates must possess prior customer service experience and proficiency in English speaking skills. The role requires solid knowledge of office procedures and contract administration, alongside fiscal and budgetary skills. Overall, the Patient Ambassador position offers a meaningful opportunity to impact patient care quality and enhance healthcare environments while working within a supportive and inclusive company culture that values diversity and equal opportunity. Crothall Healthcare maintains a drug-free workplace and supports reasonable accommodation to ensure all qualified candidates can perform essential job functions satisfactorily.