Patient Account Cashier | Hospital Business Office

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.75 - $22.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
401(k) retirement plan
Life insurance
Health savings account
flexible spending accounts
short-term disability
long-term disability
Tuition Reimbursement
personal development opportunities
Employee Referral Program
Corporate sponsored events
Emergency back-up childcare program

Job Description

Guidehouse is a leading professional services firm known for providing comprehensive consulting solutions to various industries, including healthcare, government, and financial services. The company prides itself on delivering high-quality advisory services that help organizations navigate complex challenges and achieve their strategic objectives. With a strong emphasis on innovation, integrity, and collaboration, Guidehouse has established itself as a trusted partner for clients seeking to optimize their operations and improve outcomes. Guidehouse fosters a diverse and inclusive work environment that values the unique perspectives and contributions of every team member. The organization is committed to creating a supportive workplace culture that encourages professional growth, continuous learning, and community engagement.

The Patient Account Representative role at Guidehouse focuses on the critical function of managing financial transactions within a hospital business office setting. This position primarily involves the responsibilities of a cashier who interacts closely with billing, accounts receivable, and revenue cycle teams to ensure accuracy and resolve discrepancies in patient accounts. The role requires handling money for services, operating cash registers efficiently, and maintaining meticulous records of all transactions. In retail environments associated with the hospital, the representative may also assist with tasks such as receiving, unpacking, stocking, displaying, pricing, and selling merchandise. Maintaining a clean and organized checkout area is an essential aspect of the job.

This full-time position does not require travel or any security clearance. It is tailored for individuals who have either some experience or are new to this line of work, with a priority on customer service, accuracy, and teamwork. Candidates will benefit from a supportive organizational structure that values attention to detail and efficiency in handling high volumes of transactions. The role offers an opportunity to contribute to the financial operations of a healthcare provider, playing a part in enhancing the overall patient experience through precise and timely account management.

Guidehouse offers a comprehensive total rewards compensation package that includes competitive pay, flexible benefits, and multiple opportunities for personal and professional development. Employees in this role can take advantage of medical, dental, vision insurance, paid time off, parental leave, retirement plans, and several other benefits that support work-life balance and career growth. This job offers a stable career path for those interested in healthcare finance and administration, with the chance to develop skills relevant to billing, revenue management, and patient service in a fast-paced and impactful environment.

Job Requirements

  • High school diploma or equivalent
  • 0-2 years of prior relevant experience
  • Ability to maintain accuracy in financial transactions
  • Strong attention to detail
  • Good communication skills
  • Ability to work collaboratively in a team
  • Ability to handle high volumes of transactions efficiently

Job Qualifications

  • High school diploma or equivalent
  • 0-2 years of prior relevant experience
  • Healthcare experience in billing, revenue cycle, or medical cash posting is a plus
  • Knowledge of EOBs and ERAs preferred
  • Data entry experience is beneficial
  • Strong attention to detail
  • Ability to handle high volumes efficiently
  • Strong communication and teamwork skills
  • Experience with STAR, Waystar, Phreesia, or EPIC is advantageous

Job Duties

  • Work closely with billing, accounts receivable, and revenue cycle teams to resolve discrepancies and maintain accurate financial records
  • Receive and disburse money for services
  • Operate cash registers and ensure accurate and efficient accounts of all transactions
  • Assist with receiving, unpacking, stocking, displaying, pricing, and sales of merchandise in retail settings
  • Maintain clean and organized checkout area
  • Handle high volumes of transactions efficiently
  • Communicate effectively within a team environment

Job Criteria

Experience

Entry Level (1-2 years)


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