Patient Access Representative, Per Diem, Day

Adventist Health Castle, located in Kailua, Hawaii, has been a cornerstone of healthcare excellence in the region since 1963. As part of the larger Adventist Health system, this hospital is a prominent 160-bed facility complemented by eight medical offices, home care services, urgent care centers, and a wide variety of health services across Oahu. Adventist Health Castle is celebrated not only for its state-of-the-art healthcare facilities but also for its strong commitment to community wellness and patient-centered care. Recognized with the Malcolm Baldrige National Quality Award in 2017, the institution embodies the highest standards of performance excellence on a national scale. The hospital’s location in Oahu offers an idyllic climate and a rich, diverse cultural environment, enhancing the quality of life for patients and staff alike. Its welcoming atmosphere and close-knit community make it an exceptional place to work as well as to receive care.

The role we are offering is for a Medical Receptionist/Registration Coordinator who will be instrumental in facilitating the smooth operation of outpatient services. The position involves coordinating scheduled outpatient services and programs, ensuring that patient registration information is accurately completed and verified, and managing the collection of financial responsibilities from patients. The job also includes clerical support tasks such as answering phone calls, handling inquiries, maintaining up-to-date patient files, scheduling appointments, and confirming them with patients. This role is essential in creating a seamless and welcoming environment for patients from the moment they enter the facility.

Working in this position means engaging with various routines within established guidelines and policies, performing daily tasks with precision and care, and contributing to the overall efficiency of patient care services. This position is ideal for individuals who thrive in a structured environment yet appreciate the importance of interpersonal communication and administrative accuracy. The Medical Receptionist/Registration Coordinator is a key member of the healthcare team who ensures that operational procedures are followed and that patients receive timely and appropriate instruction and assistance prior to their outpatient visits. This opportunity not only demands strong organizational skills but also a compassionate approach to patient service and a proactive stance in problem-solving. The role offers a chance to be part of an esteemed health system that honors its faith-based mission while delivering exceptional healthcare services across a vibrant island community.