Patient Access Representative - Neurology

Springfield, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.59 - $30.49

Benefits

full medical coverage

Dental Insurance

Vision Insurance

403b retirement plan employer base and matching contributions

Paid Time Off

employer-paid life and disability insurance with additional buy-up coverage options

tuition and continuing education reimbursement

wellness benefits

expanded EAP and mental health program

Job Description

PeaceHealth is a well-established nonprofit health care system that prioritizes the overall well-being of patients and caregivers alike. Recognized for its compassionate and comprehensive care, PeaceHealth operates various medical centers and outpatient clinics, with a presence in Eugene, Oregon, among other locations. One of their flagship facilities, PeaceHealth Sacred Heart Medical Center at the University District, is known for delivering a better workplace community focused on health, inclusivity, and respect for diversity. Their commitment extends to promoting an environment that supports the physical, emotional, financial, social, and spiritual needs of their workforce through competitive benefits and a supportive culture.
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Job Requirements

High school diploma preferred or equivalent
minimum of 1 year medical office or related customer service experience
ability to manage conflict effectively and professionally
excellent time management skills
good customer service and interpersonal skills
physical ability to exert up to 10 pounds of force occasionally
ability to operate computer and office equipment consistently
close visual acuity for data preparation and computer work

Job Qualifications

High school diploma preferred or equivalent
minimum of 1 year medical office or related customer service experience
experience with Microsoft Office applications including Word, Excel, and Outlook preferred
demonstrated knowledge of medical terminology and CPT/ICD-10 coding preferred
knowledge of insurance processes and regulations preferred
excellent time management skills
good customer service and interpersonal skills
ability to manage conflict effectively and professionally

Job Duties

Pre-registers and registers patients with accurate demographic and financial data
collects patient balances, co-payment, co-insurance, or other payment types
verifies coverage and ensures all insurance requirements are met including prior authorizations and referrals
responds to customer inquiries
assists with departmental coverage as needed
manages daily appointment schedules including reminder calls and referral follow-ups
may transport patients using escort or wheeled transport equipment
performs other duties as assigned

Job Location

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