Patient Access Lead

Optum is a leading global organization dedicated to improving healthcare outcomes through the innovative use of technology. As a part of UnitedHealth Group, Optum focuses on delivering comprehensive care solutions that connect patients with the pharmacy benefits, data insights, and healthcare resources necessary for better health. With a strong commitment to diversity, inclusion, and health equity, Optum fosters a collaborative culture where talented professionals can thrive and make a significant impact on communities worldwide. The organization offers excellent career development opportunities and a supportive environment that encourages continuous growth and learning. Optum's mission is deeply rooted in advancing equitable care and addressing health disparities by leveraging technology and data-driven strategies to improve the health system for everyone, regardless of race, gender, or socioeconomic status.

The Patient Access Lead role at Optum is a full-time, dynamic position that plays a crucial role in managing the initial contact between patients and the provider’s practice. This position involves organizing daily activities and paperwork, leading shift operations, and overseeing the work of Patient Access Specialists to ensure smooth and efficient practice functioning. Candidates will undergo four weeks of comprehensive on-the-job training with set hours from 8 am to 4:30 pm AZ time, Monday through Friday. The role also requires flexibility to work any 8-hour shift during regular business hours with occasional overtime as needed. The hourly pay ranges from $20.00 to $36.00 based on experience and other factors, along with a $2,000 sign-on bonus for external applicants.

Patient Access Leads are responsible for coordinating the activities and resources of their team, acting as a technical resource, monitoring compliance with procedures, and providing training and orientation to new staff. They make decisions related to patient access services on behalf of management and ensure accurate patient registration. Additional duties include explaining payment and billing assistance programs, identifying outstanding patient balances, collecting payments, and contributing to process improvement initiatives. The role is integral to maintaining high standards in patient service and operational efficiency, driving both patient satisfaction and business success. Optum emphasizes a performance-driven work environment that rewards dedication and fosters career growth, making this an excellent opportunity for individuals looking to advance their careers in healthcare administration with a focus on patient access and support.