Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. With a strong commitment to delivering compassionate service and maintaining a safe and welcoming environment, Towne Park plays a vital role in supporting healthcare facilities and enhancing the overall experience for everyone who walks through their doors. Their focus on integrity, professionalism, and customer service excellence has established them as a trusted partner in many communities, particularly in healthcare settings. The company values its employees and emphasizes the importance of making a meaningful impact through each interaction, whether by easing... Show More
Job Requirements
- Must be at least 18 years of age
- able to pass a criminal background and drug screen
- obtain immunizations and medical tests as required by Baylor Scott and White
- required to work varying shifts, including nights, weekends, and holidays as assigned
- must be able to work in inclement weather and various weather extremes
- able to exert up to 50 pounds of force occasionally
- able to sit or stand for extended periods
- good vision including close, distance, color, and peripheral vision
- able to climb stairs, balance, stoop, kneel, crouch, or crawl
Job Qualifications
- High School diploma or general education degree (GED) preferred
- related customer service experience and/or training
- knowledge of principles and processes for providing customers and personal services
- ability to read and write standard English language
- ability to multitask
- ability to prioritize tasks and remain calm in stressful situations
- ability to de-escalate and remain calm in stressful situations
- ability to work independently
- ability to perform general typing and basic computer skills
- strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
- attention to detail and consistent adherence to safety protocols
Job Duties
- Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital
- accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
- monitor screening equipment provided by Baylor and follow respective workflows
- promptly report anything suspicious to Public Safety for further evaluation and response
- assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
- maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures
- regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies
Job Location
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