Job Overview
Compensation
Hourly
Range $21.00 - $24.00
Benefits
Competitive compensation packages
8 paid national holidays and 4 additional floating holidays
PTO that includes vacation and sick time
Medical
Dental
vision benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
generous employee referral bonus program
mentorship programs - mentor and mentee
Job Description
Hanger, Inc. is recognized as the world's premier provider of orthotic and prosthetic (O&P) services and products, committed to empowering human potential through innovative healthcare solutions. With a rich history spanning 160 years, Hanger has established itself as a leader in clinical excellence and patient-centered care. The company operates the largest network of O&P patient care clinics nationwide, under its Patient Care segment, ensuring that thousands of individuals receive the specialized care needed to enhance their mobility and quality of life. Additionally, Hanger's Products & Services segment complements this mission by distributing both branded and private label O&P devices, innovative components, and rehabilitative solutions to a broad market, further solidifying its position as an industry leader.
This esteemed organization is currently seeking a dedicated Front Desk Receptionist to join their team and play a crucial role in maintaining a seamless and welcoming experience for patients, staff, and referral sources at their clinics. The role primarily involves managing front office operations efficiently, greeting patients upon arrival, verifying and updating patient information, scheduling appointments, and handling financial transactions. The ideal candidate should possess strong interpersonal and communication skills along with computer proficiency, ensuring that every patient interaction is handled professionally and with empathy.
As a Front Desk Receptionist at Hanger, you will serve as the initial point of contact for patients, providing essential information about clinic services, wait times, and available support programs. You will be responsible for collecting deductibles, copays, and co-insurance payments while coordinating follow-up visits for various orthotic and prosthetic care plans. The position also entails collaboration with the Revenue Cycle Management team to ensure that patient records are accurate and complete, reflecting a high standard of administrative care. This role emphasizes not only administrative efficiency but also the importance of fostering trust and open collaboration within the clinic environment, which is key to achieving superior patient outcomes.
Hanger values integrity, innovation, and a commitment to superior results, all of which are central to the responsibilities of this position. The company proudly offers competitive compensation, with a pay range of $21.00 to $24.00 per hour plus bonus and benefits for the Minnesota location. Joining Hanger means becoming part of a team that is driving change in the O&P industry through outstanding service and patient-focused care. Employees are encouraged to continuously innovate, support one another, and uphold the highest standards of honesty and respect in all relationships. This is an excellent opportunity for individuals passionate about making a tangible difference in patients' lives by providing compassionate front office support in a dynamic healthcare setting.
This esteemed organization is currently seeking a dedicated Front Desk Receptionist to join their team and play a crucial role in maintaining a seamless and welcoming experience for patients, staff, and referral sources at their clinics. The role primarily involves managing front office operations efficiently, greeting patients upon arrival, verifying and updating patient information, scheduling appointments, and handling financial transactions. The ideal candidate should possess strong interpersonal and communication skills along with computer proficiency, ensuring that every patient interaction is handled professionally and with empathy.
As a Front Desk Receptionist at Hanger, you will serve as the initial point of contact for patients, providing essential information about clinic services, wait times, and available support programs. You will be responsible for collecting deductibles, copays, and co-insurance payments while coordinating follow-up visits for various orthotic and prosthetic care plans. The position also entails collaboration with the Revenue Cycle Management team to ensure that patient records are accurate and complete, reflecting a high standard of administrative care. This role emphasizes not only administrative efficiency but also the importance of fostering trust and open collaboration within the clinic environment, which is key to achieving superior patient outcomes.
Hanger values integrity, innovation, and a commitment to superior results, all of which are central to the responsibilities of this position. The company proudly offers competitive compensation, with a pay range of $21.00 to $24.00 per hour plus bonus and benefits for the Minnesota location. Joining Hanger means becoming part of a team that is driving change in the O&P industry through outstanding service and patient-focused care. Employees are encouraged to continuously innovate, support one another, and uphold the highest standards of honesty and respect in all relationships. This is an excellent opportunity for individuals passionate about making a tangible difference in patients' lives by providing compassionate front office support in a dynamic healthcare setting.
Job Requirements
- High school diploma or equivalent combination of education and experience required
- be at minimum a good fit for the job as determined by the Talent Sorter assessment preferred
- less than one year of customer service, administrative or related experience required
- experience in a receptionist position or medical front office procedures preferred
- must have or be eligible to obtain a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures
Job Qualifications
- High school diploma or equivalent combination of education and experience
- good fit for the job as determined by Talent Sorter assessment preferred
- experience in a receptionist position or with medical front office procedures preferred
- strong interpersonal, oral including telephone and written communication skills
- ability to key 30 words per minute with accuracy
- ability to work with handicapped individuals
- understanding of Alpha filing system
- understanding of medical reimbursement and terminology and front office duties preferred
- ability to use a computer including Windows-based software and e-mail
- ability to use necessary office equipment such as facsimile machines, calculator, postage machine and copier
- act with integrity, honesty, transparency and respect in all relationships
- keep the patient at the center of all actions building lifelong trust
- foster open collaboration and constructive dialogue
- continuously innovate new solutions and respond to change
- focus on superior outcomes and calibrate work processes for outstanding results
Job Duties
- Greet and assist patients upon arrival, verify and update patient demographics and insurance details during check-in, collect patient payments including deductibles, copays and co-insurance at the front desk, coordinate follow-up appointments including cast and measure, delivery and prosthetic care plans, serve as a liaison for clinic services offering information on patient experience programs, support groups and other resources, collaborate with the Revenue Cycle Management team to obtain necessary patient information, ensure accurate and complete electronic health records for all patients
Job Criteria
Experience
No experience required
Job Location
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