Pastry Sous Chef

Marriott International is a globally recognized leader in the hospitality industry, well-known for its commitment to excellence and delivering outstanding guest experiences. Among its distinguished portfolio is the Gaylord Hotels brand, which specializes in creating extraordinary environments that foster meaningful connections through events, meetings, and immersive experiences. Situated at 2800 Opryland Dr, Nashville, Tennessee, within the vibrant city known for its rich music heritage and culture, this full-time management position offers an excellent opportunity to join a diverse and dynamic team dedicated to exceptional service and operational excellence. The Gaylord Hotels brand thrives on the creativity, entrepreneurial spirit, and big-hearted service of its associates, known as STARs, who are empowered to provide thoughtful hospitality that goes beyond traditional expectations. At Gaylord, associates enjoy access to a wide range of career growth opportunities and enriching benefits, all within the robust Marriott International family.

The role of Kitchen Manager at Gaylord Hotels is crucial to the daily success of kitchen operations. This position commands responsibility for leading and managing all culinary activities to ensure the delivery of high-quality food products and exceptional guest satisfaction. The Kitchen Manager must demonstrate strong culinary skills by performing tasks personally while effectively supervising kitchen staff and coordinating food preparation across all kitchen areas. Financial acumen is essential, as you will work to manage the operating budget and improve efficiencies while maintaining rigorous food safety and sanitation standards.

Core responsibilities include managing kitchen shifts, supervising food production, assisting the Executive Chef, and ensuring food presentation and quality meet the highest standards. You will develop innovative culinary ideas and presentations, oversee purchasing and food storage protocols, and enforce proper food handling procedures to comply with health regulations. Leading a team of cooks and kitchen staff, you will motivate, mentor, and guide employees to achieve performance and service goals. Your leadership will establish a productive work environment characterized by mutual respect and cooperation.

Customer service excellence is another key focus of this role. You will ensure that kitchen operations deliver products that exceed guest expectations, handle guest feedback or complaints with professionalism, and foster a positive atmosphere that empowers staff to provide exceptional service. Setting performance goals and utilizing labor management systems for scheduling will be integral to maintaining high standards and achieving business objectives.

As part of the management team, you will also engage in human resource activities, including coaching and staff development, conducting performance appraisals, and collaborating with department managers and HR to address workforce issues. Effective communication and problem-solving skills will help you navigate daily challenges and maintain smooth operational flow.

Paid annually between $67,000 and $84,000, this full-time management role offers an attractive compensation package with eligibility for bonuses. Marriott International promotes an inclusive and equitable workplace that values diverse perspectives and backgrounds. Joining Gaylord Hotels means becoming part of a supportive, global team where your career can flourish alongside an inspiring and energetic workforce dedicated to delivering memorable guest experiences and professional growth.