Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
On-the-job training
Company-matched 401(k) program
Employee assistance program
voluntary life insurance
Travel discounts on car rentals, hotels, and cruises
Job Description
Alliance Ground International (AGI) is a leading ground handling company that provides comprehensive services to over 100 airlines across 61 airports in the United States and Canada. Founded with a commitment to operational excellence and passenger satisfaction, AGI has grown to become one of the largest independently owned ground service providers in North America. With over 12,000 dedicated team members supporting more than 1.5 billion kilos of cargo and managing over 400,000 departures annually, AGI prides itself on its outstanding safety record, industry expertise, and relentless focus on customer service.
AGI's role as a Passenger Service Agent centers around ... Show More
AGI's role as a Passenger Service Agent centers around ... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada according to respective laws
- Completion of SIDA training to obtain airport authority identification security
- Physical ability to lift, carry, push, pull, and move items weighing 70 pounds or more regularly
- Ability to stand for extended periods
- Capability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment effectively
- Willingness to wear uniform and maintain personal grooming standards
- Effective communication skills both verbally and via radio
- Proficiency in daily computer system use
- Basic math skills for transaction processing
- Strong critical thinking skills
- Good time management and punctuality
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Must complete SIDA training to obtain airport authority identification security
- Preferred Qualifications - one plus year of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
- Must have authorization to work in the United States or Canada according to respective employment laws
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Location
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