Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.10
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
Annual bonus plans
Generous holiday and paid time off
Job Description
Horizon Air is a regional airline that operates as a subsidiary of Alaska Air Group, primarily serving the Pacific Northwest and Alaska. Known for its commitment to excellent customer service and punctual, safe travel, Horizon Air provides seamless regional connectivity by flying to numerous destinations within its network. The company has built a reputation for reliability and a strong focus on creating positive travel experiences for its passengers. Horizon Air operates with a values-driven culture that emphasizes safety, care, integrity, and outstanding guest services.
The airport teams at Horizon Air play a vital role in ensuring smooth operations in busy airport environments. They work collaboratively to assist guests with their travel needs right from curbside to boarding, managing everything from baggage handling to ticketing and check-in processes. The environment is dynamic and fast-paced, requiring team members who are adaptable, communicative, and attentive to guest needs.
The role of Passenger Service Agent at Horizon Air is essential for delivering the high standards of service the airline is known for. These agents represent the face of Horizon Air at the airport, providing direct assistance to customers with a variety of tasks related to their flights. Responsibilities include answering guest inquiries, managing baggage and ticketing procedures, and facilitating efficient check-in and boarding. Agents must ensure guest comfort and satisfaction even under challenging circumstances, such as dealing with oversold flights, delays, cancellations, and luggage issues.
This position demands excellent communication skills, the ability to multitask efficiently, and a resilient, guest-focused attitude. Passenger Service Agents must also be skilled in using computerized reservation and baggage claim systems, capable of performing physical tasks like lifting and standing for extended periods, and able to work flexible schedules including nights and weekends. Horizon Air supports its employees with competitive compensation, a comprehensive benefits package including healthcare and retirement plans, travel privileges, and professional development opportunities aimed at career growth within the company.
The Passenger Service Agent role is designed to be rewarding and engaging, ideal for individuals who thrive in people-facing roles and enjoy working in the bustling atmosphere of an airport. Horizon Air values employees who embody its core values, including doing the right thing, being caring and kind, and delivering performance with integrity. This role not only provides a chance to be part of a respected regional airline but also offers stability and growth in a customer-centric career path.
Employees will be governed by a specific tattoo policy and will need to obtain appropriate airport security clearance including a SIDA badge. Horizon Air is committed to equal employment opportunity and ensures a work environment free from discrimination and harassment, reflecting a diverse and inclusive culture. This role offers a starting hourly wage of $19.10 and is a part-time regular position based at the Boise, ID airport location.
The airport teams at Horizon Air play a vital role in ensuring smooth operations in busy airport environments. They work collaboratively to assist guests with their travel needs right from curbside to boarding, managing everything from baggage handling to ticketing and check-in processes. The environment is dynamic and fast-paced, requiring team members who are adaptable, communicative, and attentive to guest needs.
The role of Passenger Service Agent at Horizon Air is essential for delivering the high standards of service the airline is known for. These agents represent the face of Horizon Air at the airport, providing direct assistance to customers with a variety of tasks related to their flights. Responsibilities include answering guest inquiries, managing baggage and ticketing procedures, and facilitating efficient check-in and boarding. Agents must ensure guest comfort and satisfaction even under challenging circumstances, such as dealing with oversold flights, delays, cancellations, and luggage issues.
This position demands excellent communication skills, the ability to multitask efficiently, and a resilient, guest-focused attitude. Passenger Service Agents must also be skilled in using computerized reservation and baggage claim systems, capable of performing physical tasks like lifting and standing for extended periods, and able to work flexible schedules including nights and weekends. Horizon Air supports its employees with competitive compensation, a comprehensive benefits package including healthcare and retirement plans, travel privileges, and professional development opportunities aimed at career growth within the company.
The Passenger Service Agent role is designed to be rewarding and engaging, ideal for individuals who thrive in people-facing roles and enjoy working in the bustling atmosphere of an airport. Horizon Air values employees who embody its core values, including doing the right thing, being caring and kind, and delivering performance with integrity. This role not only provides a chance to be part of a respected regional airline but also offers stability and growth in a customer-centric career path.
Employees will be governed by a specific tattoo policy and will need to obtain appropriate airport security clearance including a SIDA badge. Horizon Air is committed to equal employment opportunity and ensures a work environment free from discrimination and harassment, reflecting a diverse and inclusive culture. This role offers a starting hourly wage of $19.10 and is a part-time regular position based at the Boise, ID airport location.
Job Requirements
- High school diploma or equivalent
- Minimum age of 18
- Strong written and verbal communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- Ability to learn and operate a computerized reservation system
- Typing speed of at least 25 WPM
- Ability to consistently lift 50 pounds
- Must be able to stand for long periods of time
- Must be able to bend, stoop, squat, reach and grasp
- Ability to perform basic mathematics
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to participate in paid training that may require overnight travel
- Ability to obtain airport security clearance
- Ability to communicate in English
- Must be authorized to work in the U.S.
Job Qualifications
- Strong written and verbal communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- Ability to learn and operate a computerized reservation system
- Typing speed of at least 25 WPM
- Ability to perform basic mathematics
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to participate in paid training that may require overnight travel
- Ability to obtain airport security clearance
- Ability to communicate in English
- High school diploma or equivalent
- Must be authorized to work in the U.S.
Job Duties
- Assist guests with travel needs such as answering inquiries, baggage handling, ticketing, checking-in passengers and boarding flights
- Ensure cabin accommodations
- Assist with mishandled guests due to oversold, delayed or cancelled flights and lost, delayed or damaged luggage
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, processing upgrades and standby requests
- Process and secure guest luggage, enter and maintain delayed or damaged luggage claims using a data entry system
- Perform duties assigned by management to ensure complete guest satisfaction
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
