Passenger Service Agent

Horizon Air is a regional airline that operates as a subsidiary of Alaska Airlines, serving various destinations primarily in the Pacific Northwest and Western United States. Known for its commitment to high-quality customer service and safety, Horizon Air plays a significant role in connecting communities through reliable air travel. As part of the broader Alaska Air Group, Horizon Air offers competitive salaries and a comprehensive benefits package to its employees, fostering a supportive and inclusive work environment. The company values diversity, teamwork, and professionalism, striving to create seamless travel experiences for its passengers from curb to cabin. Working with Horizon Air means being part of a dedicated team that values guest satisfaction and operational excellence. This full-time regular position based in Seattle, WA, offers an hourly starting rate of $20.60 along with access to a range of total rewards such as medical, dental, and vision benefits, free stand-by travel privileges, a generous 401k match, and paid time off. The job includes the opportunity for professional development and the chance to work in a dynamic airport setting.

The role of a Passenger Service Agent at Horizon Air is a critical frontline position responsible for assisting guests with all aspects of their travel experience. The Passenger Service Agent manages essential duties such as responding to guest inquiries, resolving complaints, and performing various check-in and boarding operations. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a flexible schedule including nights, weekends, and holidays. The agent ensures that cabin accommodations are prepared and assists with mishandled guests due to flight disruptions or luggage issues. They also handle seating arrangements, announce boarding procedures, manage upgrades and standby requests, and process and secure guest luggage. Additionally, agents may be assigned other duties by management as necessary to ensure complete guest satisfaction. Horizon Air emphasizes the importance of safety, kindness, proactive problem-solving, and consistent performance in their employees. Candidates must meet specific physical requirements including the ability to lift 50 pounds and stand for long periods. They must also pass airport security clearance and adhere to the company’s tattoo policy, which sets guidelines for visible tattoos. This position is an excellent opportunity for individuals passionate about customer service, interested in aviation, and seeking a supportive work environment with career growth potential.