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Party/Event Coordinator

Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan

Job Description

Michaels is a leading specialty retailer in North America, dedicated to fueling the joy of creativity and celebration. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as a comprehensive e-commerce platform through Michaels.com and Michaels.ca. The company is well-known for offering a wide selection of arts and crafts supplies, framing services, and seasonal décor, serving hobbyists, artists, educators, and families alike. As the parent company of Artistree, a manufacturer of custom and specialty framing merchandise, Michaels maintains a strong commitment to quality, community, and customer satisfaction. Michaels fosters a welcoming, inclusive environment with a team-oriented culture that prioritizes innovation and continuous improvement. The company offers robust benefits to its team members, including health insurance (medical, dental, and vision), paid time off, tuition assistance, and generous employee discounts, reflecting their investment in employee wellbeing and professional growth.

The Event Coordinator role at Michaels Stonecrest, NC, is designed for energetic and enthusiastic individuals who are passionate about creating memorable experiences for guests of all ages. This position primarily focuses on planning, coordinating, and facilitating various in-store events, including children’s birthday parties and craft classes. The coordinator works closely with clients to ensure each event runs smoothly and meets the high standards of the Michaels brand. From managing multiple events simultaneously to engaging participants with craft projects, face painting, and party add-ons like goody bags and balloons, this role demands creativity, excellent communication, and strong interpersonal skills.

In addition to event coordination, the role encompasses key operational responsibilities, such as assisting customers in shopping, providing friendly and efficient checkout service, supporting inventory and stocking procedures, and maintaining store cleanliness and recovery standards. The Event Coordinator must interact respectfully with customers and team members, embodying Michaels’ values and promoting a positive, welcoming atmosphere. Physical requirements include standing for extended periods, lifting, and moving throughout the store, with occasional outdoor tasks and safety compliance activities.

Ideal candidates have retail or customer service experience, enjoy working with children, and possess strong organizational and problem-solving abilities. This full-time or part-time role offers an engaging work environment where creativity and customer service excellence are paramount. Michaels values diversity and inclusion, providing reasonable accommodations to ensure all team members can succeed. Overall, the Event Coordinator position is an exciting opportunity to be part of a dynamic retail environment that celebrates creativity, community, and personal growth.

Job Requirements

  • High school diploma or equivalent
  • retail or customer service experience required
  • ability to handle job stress and interact effectively with others
  • excellent communication skills including written, verbal, and nonverbal communication
  • organizational and interpersonal skills
  • ability to stand for long periods and perform physical tasks such as bending, lifting, carrying, and stretching
  • ability to lift heavy boxes and access high shelves using ladder or equipment
  • availability to work nights, weekends, and early mornings
  • compliance with federal, state, and local legal requirements
  • ability to perform tasks in a public retail store setting

Job Qualifications

  • Retail or customer service experience
  • experience working with children and children’s events
  • excellent people skills
  • strong written, verbal, and nonverbal communication skills
  • good listening skills
  • organizational skills
  • interpersonal skills
  • creative problem-solving skills
  • ability to handle job stress effectively
  • positive and enthusiastic personality

Job Duties

  • Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
  • engage with clients of all ages by creating an environment of fun and creativity
  • demonstrate and instruct party participants in the completion of craft projects and perform face painting
  • facilitate and implement party add-ons such as goody bags and balloons to company standards
  • communicate events with clients and store team members
  • complete administrative tasks including answering emails, making phone calls, and completing paperwork
  • adjust plans and events based on client’s feedback and needs
  • create backup or emergency plans
  • ensure client satisfaction
  • uphold cleanliness and safety standards
  • set up, break down, and clean before and after each event
  • help customers shop and locate products
  • provide fast and friendly checkout experience
  • engage customers on benefits of rewards program and credit cards
  • assist with omni channel processes including BOPIS and SFS
  • perform truck unload, stocking, and merchandise recovery
  • support shrink and safety programs
  • adhere to SOPs and company programs
  • interact respectfully with others
  • participate in daily store cleanliness activities
  • cross-train in custom framing selling and production
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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