Party Coordinator

Urban Air Adventure Parks is a leading indoor adventure park company based in Dallas, Texas, specializing in location-based entertainment. Established as a pioneer in the adventure park industry, Urban Air has grown to become the largest operator of adventure parks globally. The company is dedicated to providing fun, exciting, and safe experiences for families and groups of all sizes. Urban Air's mission focuses on helping children and families have fun while aiming higher and achieving goals they might not have thought possible. Known for its innovative attractions, high-quality food options, and exceptional special event hosting capabilities, Urban Air continuously strives to exceed guest expectations and deliver memorable experiences.

The role of Party Coordinator at Urban Air Gilroy offers a dynamic opportunity to lead the birthday party department and coordinate various group events such as birthday celebrations, church gatherings, sports team parties, and corporate team-building activities. As the first point of contact for guests, the Party Coordinator plays a crucial role in designing tailored party packages, combining food, drinks, and attractions to create the perfect event. This position not only involves managing party operations but also training and mentoring party staff to ensure the highest level of service and customer satisfaction. The ideal candidate thrives in a fast-paced family entertainment environment, possesses excellent communication skills, and demonstrates strong organizational and leadership qualities.

A typical day for a Party Coordinator includes making sure the party management system is followed, exceeding customer expectations, supporting the team, driving guest satisfaction to 100%, and maintaining a safe, clean, and welcoming environment. The role requires availability on Fridays, Saturdays, and Sundays and involves a passion for fun and energetic interactions with guests. The coordinator is also entrusted with ownership mindset responsibilities, including identifying needs, sharing ideas, and assisting team members as necessary. This position is integral to the store's overall success, working closely with leadership to enhance financial performance and celebrate team achievements.

Urban Air values its employees as its most important asset and fosters a culture where everyone’s contribution matters. The working environment is business casual, with a vibrant atmosphere filled with the excitement of millions of dollars' worth of attractions and thousands of visitors coming for fun and special events. Urban Air Gilroy is an equal opportunity employer committed to maintaining an inclusive workplace where all employees can thrive.

This position is suitable for candidates who are organized, outgoing, goal-oriented, and keen to create exceptional party experiences for guests in a family-friendly and fun-filled setting. If you love working with people, mentoring young talent, and have a passion for delivering outstanding customer service in a lively environment, this role as Party Coordinator at Urban Air Gilroy offers the perfect career opportunity.