Michaels logo

Party & Event Hosting

Job Overview

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Benefits

Health Insurance
Dental Insurance
vision coverage
401(k) with employer match
Employee assistance program
telemedicine services
flexible spending accounts
Commuter Benefits
Tuition Assistance
Adoption assistance
Employee Discounts
voluntary insurance options

Job Description

The Michaels Companies Inc. is a leading specialty retailer dedicated to the world of arts and crafts. Established in 1973 and headquartered in Irving, Texas, Michaels provides a unique retail experience focused on creativity and celebration. With over 1,300 store locations across the United States and Canada, the company is a national destination for all things creative, ranging from art supplies and custom framing to seasonal décor and craft classes. Michaels is committed to fostering a supportive work environment and offers a diverse range of benefits to its team members, including 401(k) plans with employer match, medical and dental coverage, tuition assistance, and employee discounts. As an equal opportunity employer, Michaels embraces inclusivity and ensures reasonable accommodations for individuals with disabilities throughout the employment process.

This position is based at the Michaels store in Harvey, Louisiana, and involves a dynamic blend of customer service, operational tasks, and event coordination. The role centers around planning, coordinating, and facilitating in-store events, notably children’s birthday parties and various craft classes, designed to create memorable, engaging, and stress-free experiences for guests of all ages. The successful candidate will embody enthusiasm and a passion for creativity, ensuring an atmosphere of fun and engagement during these events. Key responsibilities include managing multiple events simultaneously, interacting warmly with attendees from young children to seniors, demonstrating craft projects, facilitating party add-ons such as goody bags and balloons, and handling administrative duties including communication with clients and team members. In addition, the role includes direct customer assistance on the sales floor by helping shoppers find products, explaining the benefits of rewards programs, and providing a swift, friendly checkout experience.

Operationally, this job requires participation in essential store functions such as receiving and unloading merchandise, maintaining merchandising standards, optimizing stock on shelves, and supporting store safety and shrink prevention programs. Team members are expected to adhere strictly to company policies, standard operating procedures, and legal requirements, all while maintaining a positive, respectful demeanor with customers and colleagues alike. Cross-training in areas like Custom Framing allows for an even broader skill set and enhanced support throughout the store. Physical stamina is important given the need for prolonged standing, lifting, bending, and accessing high shelves. The store environment is predominantly climate-controlled, with some stock rooms and outdoor duties. Hours may include early mornings, nights, and weekends.

Overall, this role offers a great opportunity to work in a vibrant retail environment at a respected company committed to creativity, customer satisfaction, and team member growth. Applicants should be prepared to engage in both customer-facing and behind-the-scenes responsibilities that support Michaels’ mission to fuel the joy of creativity and celebration for all customers.

Job Requirements

  • High school diploma or equivalent
  • Experience in event coordination or similar role
  • Ability to stand and move throughout the store for long periods
  • Ability to lift heavy boxes and use ladders
  • Excellent communication and interpersonal skills
  • Ability to follow standard operating procedures and company policies
  • Willingness to work nights, weekends, and early mornings
  • Ability to maintain a positive and respectful attitude
  • Must be able to handle job stress and effectively interact with others
  • Must meet all federal, state, and local legal requirements to work in the United States

Job Qualifications

  • Experience in retail and/or customer service
  • Experience working with children and managing children’s events
  • Excellent people skills
  • Strong communication skills including written, verbal, and nonverbal
  • Organizational skills and creative problem-solving ability
  • Energetic and enthusiastic personality
  • Ability to handle stress and interact effectively with guests of all ages

Job Duties

  • Plan and coordinate multiple events including children’s birthday parties and craft classes
  • Engage clients and create an entertaining and creative atmosphere
  • Demonstrate and instruct craft projects, perform face painting, and facilitate party activities
  • Manage party add-ons such as goody bags and balloons according to company standards
  • Communicate event details with clients and store team members
  • Complete administrative tasks such as emails, phone calls, and paperwork
  • Adapt event plans based on client feedback
  • Create and implement backup plans
  • Ensure client satisfaction
  • Maintain cleanliness and safety standards during event setup and breakdown
  • Assist customers in shopping and locating products
  • Provide fast and friendly checkout experience
  • Promote and enroll customers in rewards programs and private label credit cards
  • Educate customers on Voice of Customer surveys
  • Assist with omni-channel processes including Buy Online Pickup in Store and Ship From Store
  • Participate in truck unloading, stocking, and planogram maintenance
  • Complete merchandise recovery and store in stock optimization tasks
  • Support shrink and safety programs
  • Follow standard operating procedures and company policies
  • Interact positively with customers and team members
  • Cross-train in Custom Framing selling and production
  • Participate in daily store cleanliness activities
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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