Party & Event Host | Customer Service Team Member

The Michaels Companies, Inc. is a leading specialty retailer dedicated to providing arts and crafts-related products to customers across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states and Canada, as well as an extensive online presence through Michaels.com and Michaels.ca. Recognized as the premier destination for all things creative, Michaels not only offers a vast array of crafting supplies and custom framing services through its subsidiary Artistree but also fosters an environment that sparks creativity and celebration for customers of all ages. The company is committed to inclusion, diversity, and providing excellent service to both its team members and customers. Michaels provides part-time employment opportunities that come with a competitive salary range, along with numerous benefits designed to support employees and their families.

This job opportunity at the Petaluma, CA store involves a unique combination of event coordination and customer service roles designed to create memorable experiences within the store. The position primarily focuses on planning, coordinating, and facilitating various events such as children's birthday parties and crafting classes, aiming to deliver a stress-free and engaging environment for guests. An essential aspect of this role is to engage clients of all ages, from young children to seniors, by fostering an atmosphere of fun and creativity. Responsibilities include demonstrating craft projects, providing face painting, managing party add-ons like goody bags and balloons, and maintaining a high level of customer satisfaction throughout each event. Additionally, this role requires strong organizational skills to handle multiple events simultaneously and the flexibility to adjust plans based on client feedback.

Aside from event coordination, this role also involves delivering exceptional customer service by assisting customers with product selection, providing solutions, managing the checkout process efficiently, and promoting the store's Rewards program and credit card enrollments. Operational duties include unloading trucks, stocking merchandise according to planograms, maintaining merchandise recovery standards, and ensuring the overall cleanliness and safety of the store environment. Employees are expected to participate in daily store maintenance tasks and support company safety and shrink prevention programs.

The position requires a dynamic and enthusiastic individual with excellent interpersonal and communication skills, capable of interacting effectively with both guests and coworkers in a positive, respectful manner. Experience working with children and hosting children's events is highly preferred, along with proven abilities in managing retail or customer service environments. Physical demands include standing for long periods, lifting heavy boxes, and accessing high shelves, all within a climate-controlled retail setting with some exposure to outdoor activities such as retrieving shopping carts or unloading trucks.

Michaels values its team members and provides a comprehensive benefits package, which may include a 401(k) plan with employer match, medical, dental, and vision coverage, telemedicine services, tuition assistance, adoption assistance, flexible spending accounts, commuter benefits, and access to various voluntary insurance options. Part-time employees enjoy additional perks such as employee discounts and partner discount programs. The company fosters an inclusive work environment and offers reasonable accommodations to qualified individuals to ensure full participation in all aspects of employment. This role offers a competitive hourly wage ranging from $18.31 to $21.40 and may be eligible for overtime compensation in accordance with state and local laws.

Joining Michaels means becoming part of a vibrant community where creativity and customer engagement are at the heart of the company’s mission. Whether you're facilitating a joyful birthday party, assisting a customer in finding the perfect craft supplies, or helping maintain a welcoming store environment, your contributions will directly enhance the Michaels brand experience. This job is ideal for energetic, organized, and customer-focused individuals seeking a part-time role that blends event planning with front-line retail responsibilities within a supportive and creative workplace.