Party & Event Host

The Michaels Companies Inc. is a leading North American retailer specializing in arts, crafts, framing, floral, wall décor, and related merchandise for hobbyists, crafters, and makers of all skill levels. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a comprehensive online presence at Michaels.com and Michaels.ca. This renowned retail giant is also the owner of Artistree, a manufacturer of custom and specialty framing merchandise, blending creative spirit with business expertise to provide customers with quality products and unique crafting experiences. Michaels fosters an environment where creativity and celebration are at the heart of everything they do, appealing to millions of customers and offering a diverse range of products and services tailored to crafting enthusiasts.

The role at the Nash-Thompson, Tennessee Michaels store focuses on event coordination, customer service, and store operations within the retail environment. This position involves planning, coordinating, and facilitating events like children’s birthday parties and craft classes to ensure a fun, engaging, and stress-free experience for guests. The Event Coordinator at Michaels takes on the responsibility of transforming the store into a lively and creative space by engaging clients of all ages, from little children to senior customers. This position requires demonstrating craft projects, performing activities such as face painting, and managing event add-ons like goody bags and balloons in accordance with company standards.

In addition to event coordination, the role emphasizes the delivery of exceptional customer service by assisting shoppers in finding products, providing solutions, and ensuring a quick and friendly checkout experience. The Event Coordinator also participates in inventory processes, including truck unloading, stocking, merchandise recovery, and implementing store cleanliness and safety standards. Furthermore, this role requires the capability to manage operational tasks like completing administrative duties (emails, phone calls, paperwork) related to events and store functions, showcasing organizational skills and the ability to adapt plans based on customer feedback.

Working at Michaels includes cross-training across various store functions, including custom framing selling and production, and supporting store initiatives such as the Voice of Customer surveys and Rewards programs, which enhance customer engagement and loyalty. The environment involves physical activity, including standing for long periods, moving around the store, handling merchandise, and sometimes working in climate-controlled areas or stockrooms. The role requires excellent communication skills, patience, creativity, and the ability to interact positively with customers and team members, even under stress.

Michaels is dedicated to supporting its employees by providing a range of benefits, including health insurance (medical, dental, and vision), paid time off, tuition assistance, and employee discounts, making it an attractive workplace for individuals passionate about creativity and customer service. Equality and inclusion are core values at Michaels, with commitments to accommodate individuals with disabilities and promote a respectful, inclusive workplace culture. This job opportunity suits energetic individuals with experience in retail or customer service, excellent interpersonal skills, and a love for crafting and creating memorable customer experiences.