Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier retailer in the arts and crafts industry, renowned for inspiring creativity and celebration across North America. With over 1,300 stores in 49 states and Canada, alongside a robust online presence through Michaels.com and Michaels.ca, the company serves as the ultimate destination for creative enthusiasts and hobbyists alike. Founded in 1973 and headquartered in Irving, Texas, Michaels not only offers a wide variety of crafting supplies but also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. The company has a strong commitment to fostering an inclusive and welcoming environment for all customers and employees, emphasizing the joy of creativity and community in every aspect of the shopping experience.
This role is based in the Michaels store located in Daytona Beach, FL, where the focus is on planning, coordinating, and facilitating a diverse range of events that enhance the customer experience and foster an engaging atmosphere. The position places special emphasis on organizing fun and memorable children’s birthday parties, alongside other creative classes and workshops, providing a stress-free and enjoyable experience for guests of all ages. The Event Coordinator at Michaels will be a vibrant and enthusiastic individual, skilled at managing multiple events simultaneously while ensuring that every client’s needs and feedback are carefully considered and met.
In addition to event coordination, this role involves delivering exceptional customer service by assisting shoppers in finding products, informing them about loyalty programs and credit cards, and providing a swift and friendly checkout process. Responsibilities also extend to operational tasks such as unloading trucks, stocking merchandise, maintaining store recovery standards, and participating in store cleanliness activities to uphold the company’s brand promises and safety standards.
The role demands excellent communication skills, creative problem-solving abilities, and the capacity to engage effectively with customers ranging from young children to seniors, all while adhering to company policies and fostering a positive workplace atmosphere. Candidates should be experienced in handling the dynamics of children’s events and have a genuine passion for crafting, customer interaction, and event management. Physical demands include the ability to stand for long periods, move throughout the store, and safely handle lifting and carrying tasks.
Michaels supports its team members with a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. The company prioritizes equal opportunity employment and makes reasonable accommodations for those with disabilities to ensure all employees can thrive. Joining Michaels means being part of a vibrant, creative community dedicated to innovation, inclusion, and the celebration of creativity across generations.
This role is based in the Michaels store located in Daytona Beach, FL, where the focus is on planning, coordinating, and facilitating a diverse range of events that enhance the customer experience and foster an engaging atmosphere. The position places special emphasis on organizing fun and memorable children’s birthday parties, alongside other creative classes and workshops, providing a stress-free and enjoyable experience for guests of all ages. The Event Coordinator at Michaels will be a vibrant and enthusiastic individual, skilled at managing multiple events simultaneously while ensuring that every client’s needs and feedback are carefully considered and met.
In addition to event coordination, this role involves delivering exceptional customer service by assisting shoppers in finding products, informing them about loyalty programs and credit cards, and providing a swift and friendly checkout process. Responsibilities also extend to operational tasks such as unloading trucks, stocking merchandise, maintaining store recovery standards, and participating in store cleanliness activities to uphold the company’s brand promises and safety standards.
The role demands excellent communication skills, creative problem-solving abilities, and the capacity to engage effectively with customers ranging from young children to seniors, all while adhering to company policies and fostering a positive workplace atmosphere. Candidates should be experienced in handling the dynamics of children’s events and have a genuine passion for crafting, customer interaction, and event management. Physical demands include the ability to stand for long periods, move throughout the store, and safely handle lifting and carrying tasks.
Michaels supports its team members with a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. The company prioritizes equal opportunity employment and makes reasonable accommodations for those with disabilities to ensure all employees can thrive. Joining Michaels means being part of a vibrant, creative community dedicated to innovation, inclusion, and the celebration of creativity across generations.
Job Requirements
- high school diploma or equivalent
- experience in event coordination or customer service
- ability to engage with customers across a wide age range
- strong communication skills
- ability to manage multiple tasks and prioritize
- physical ability to stand for extended periods and perform tasks of lifting and carrying
- availability to work nights, weekends, and early mornings
- willingness to follow company policies and safety standards
Job Qualifications
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- excellent people skills
- experience working with children and children's events
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- adjust plans and events based on client's feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold the company's cleanliness and safety standards
- set up, break down, and clean before and after each event
- help customers shop, locate products, and provide them with solutions
- provide fast and friendly check out experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customer on Voice of Customer (VOC) survey
- assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck un-load, stocking and planogram (POGs) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance
- interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for other Team Members
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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