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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive work environment
Job Description
The Michaels Companies Inc. is the premier destination for all things creative and celebratory across North America. Operating over 1,300 stores throughout 49 states and Canada, Michaels has established itself as the leading specialty retailer of arts and crafts supplies, custom framing, home décor, and seasonal merchandise. With a mission to fuel the joy of creativity and celebration, Michaels supports artists, DIY enthusiasts, families, and individuals seeking to enrich their lives through creative expression. Established in 1973 and headquartered in Irving, Texas, Michaels is also the proud owner of Artistree, a manufacturer known for custom and specialty framing merchandise. At... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent communication skills
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using ladders or equipment
- Ability to work nights, weekends, and early mornings
- Ability to handle job stress and interact effectively with others
- Must comply with federal, state, and local legal requirements of the job
Job Qualifications
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and coworkers
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities like face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans and create contingency plans based on client feedback and needs
- Help customers shop and locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company programs to ensure compliance
- Interact positively and respectfully with others
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, and dusting
- Set up, break down, and clean before and after each event
- Uphold company cleanliness and safety standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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