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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
The Michaels Companies Inc. is a renowned leader in the arts and crafts retail industry, standing as the premier destination for creativity and celebration across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada, alongside a thriving online presence at Michaels.com and Michaels.ca. The company's brand is synonymous with providing high-quality products, exceptional customer service, and a welcoming environment that inspires creativity for hobbyists, artists, and families alike. Additionally, The Michaels Companies owns Artistree, a manufacturer of custom and specialty framing merchandise, bolstering its reputation as a comprehensive arts... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Ability to work some weekdays and weekends
- Physical ability to stand for long periods, lift heavy boxes, and use ladders
- Strong people skills
- Excellent communication and listening skills
- Ability to organize and manage multiple tasks simultaneously
Job Qualifications
- Experience working with children and children's events
- Retail or customer service experience
- Excellent communication skills including written, verbal, and nonverbal
- Strong organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate effectively with clients and store team members
- complete administrative tasks including answering emails and making phone calls
- adjust events based on client feedback and create backup plans as needed
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up and cleaning before and after each event
- help customers shop and locate products
- provide fast and friendly checkout experiences
- promote rewards program and credit card enrollments
- educate customers on voice of customer surveys
- assist with online order processes including BOPIS and SFS
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and ad set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully with customers and team members
- cross-trained in custom framing sales and production
- participate in store cleanliness activities
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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