Party & Event Host

The Michaels Companies Inc., established in 1973 and headquartered in Irving, Texas, is the leading destination for all things creative and celebratory in North America. Operating over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca, Michaels provides a vast selection of crafting supplies, custom framing services through its subsidiary Artistree, and unique event experiences tailored to inspire creativity. Known for fueling the joy of creativity and celebration, Michaels maintains a commitment to customer satisfaction, team member wellbeing, and community involvement. The company's culture embraces inclusion, diversity, and the drive to innovate within the retail crafting industry, making it a prime workplace for individuals passionate about art, creativity, and exceptional customer service.

This role at Michaels, specifically at the ALBQ-MONTGOMERY PLAZA, NM location, is an exciting opportunity for an Event Coordinator and Customer Experience Specialist. The position focuses on planning, coordinating, and facilitating multiple events simultaneously within the Michaels store, including kids birthday parties and various craft workshops. The key objective is to create a stress-free, fun, and engaging environment for guests of all ages, ensuring every event meets and exceeds client expectations.

The Event Coordinator part of the role requires hands-on involvement with party participants, instructing them in craft project completion, performing face painting, and managing party add-ons such as goody bags and balloons. This role also involves significant communication responsibilities, including liaising with clients and internal store teams, adjusting event plans based on feedback, and handling administrative duties like answering emails and completing paperwork. Maintaining cleanliness and safety before, during, and after events upholds company standards and secures client satisfaction.

In parallel, the Customer Experience aspect covers assisting customers during their shopping journey by helping locate products and providing tailored solutions, ensuring a fast and friendly checkout process, and promoting company programs such as the Rewards program and Private Label Credit Cards. This role also supports omnichannel retailing activities like Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS), and participates in operational tasks such as truck unloading, stocking, planogram adherence, merchandise recovery, and store cleanliness.

Michaels values energetic and enthusiastic personalities capable of handling job stress and effectively interacting with guests and coworkers alike. Candidates with excellent people skills, prior experience working with children and children’s events, strong communication abilities, and organizational talents will thrive in this role. This position also requires physical stamina to remain standing for long periods, move throughout the store, perform regular lifting, bending, reaching, and climbing, often in varied environmental conditions including climate-controlled public areas and non-climate-controlled stockrooms.

Michaels is committed to providing a workplace that supports safety, inclusivity, and accommodation as needed to enable all team members to perform their roles effectively. The company offers robust benefits, including health and dental insurance, paid time off, tuition assistance, and generous employee discounts to support the wellbeing and development of its employees. Join Michaels to be part of a company that embraces creativity, community, and continuous improvement for team members and customers alike.