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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Dental Insurance
Vision Insurance
flexible spending accounts
Job Description
The Michaels Companies Inc. is a leading destination for creativity and celebration in North America. With over 1,300 stores across 49 states and Canada, they provide a wide range of arts and crafts supplies to inspire creativity in people of all ages. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for being the best place for all things creative. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels prioritizes the wellbeing of its team members by offering robust benefits including health insurance, paid time off, tuition assistance, and generous employee discounts.... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, and listening skills
- Organizational and interpersonal skills
- Ability to handle job stress and interact effectively with others
- Retail or customer service experience
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch
- Ability to lift heavy boxes and use ladders
- Must satisfy federal, state, and local legal requirements for employment in the US
Job Qualifications
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, and listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail or customer service experience
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards before and after events
- Help customers shop and locate products providing solutions
- Provide fast and friendly checkout experience
- Engage customers on rewards program and credit cards, complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform store in stock optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs ensuring compliance
- Interact with others in an accepting and respectful manner
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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