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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
Michaels Companies Inc., headquartered in Irving, Texas, is the leading destination for arts and crafts supplies in North America. Founded in 1973, Michaels operates over 1,300 stores across 49 states and Canada, along with a strong online presence. Michaels is known for fueling the joy of creativity and celebration by providing a broad range of products, services, and experiences that inspire its customers to create and innovate. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, extending Michaels' offerings into framing solutions as well. Michaels emphasizes an inclusive workplace culture that values creativity, diversity, and... Show More
Job Requirements
- high school diploma or equivalent
- retail or customer service experience required
- experience working with children and children’s events
- excellent communication skills
- ability to handle job stress and interact effectively with others
- strong organizational skills
- ability to stand for long periods
- ability to lift and carry heavy objects
- availability to work nights, weekends, and early mornings
- must be able to follow company policies and safety procedures
Job Qualifications
- high school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- excellent communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- creative problem-solving skills
- ability to multitask and handle job stress
- energetic and enthusiastic personality
Job Duties
- plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and face painting
- facilitate and implement party add-ons such as goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks including answering emails and making phone calls
- adjust plans based on client feedback and create backup plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up and breaking down events
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and credit cards
- assist with Omni channel processes like BOPIS and Ship From Store
- participate in truck unload and merchandise stocking
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and comply with company policies
- interact respectfully with others and promote company values
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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