Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier retail company dedicated to fostering creativity and celebration throughout North America. With over 1,300 stores across 49 states and Canada, plus a strong online presence via Michaels.com and Michaels.ca, Michaels stands as the leading destination for craft supplies, framing services, and creative events. Founded in 1973 and headquartered in Irving, Texas, The Michaels Companies also owns Artistree, a specialized manufacturer of custom and specialty framing merchandise. Michaels is a vibrant and innovative company committed to inclusivity, environmental safety, and offering an inspiring shopping experience to its diverse customer base.
This particular role is based at a Michaels store in Shreveport, Louisiana, focusing on the coordination and facilitation of events, including children's birthday parties and craft classes. The position offers an engaging blend of customer service, event planning, and operational duties, designed to provide a fun and stress-free experience for guests of all ages. This role is ideal for individuals who are energetic, enthusiastic, and passionate about arts and crafts, as well as customer interaction. In this role, you will be responsible for planning and managing multiple events simultaneously, ensuring each is tailored to meet client expectations and company standards, including party add-ons like goody bags and balloons. You will interact with a wide range of customers, from young children to senior guests, fostering an environment of creativity and enjoyment.
Additionally, the role involves assisting customers in product selection and checkout, maintaining store recovery standards, and supporting various store operational functions such as unloading trucks, stocking, and planogram maintenance. Candidates must be able to handle physical tasks like lifting and standing for extended periods, as well as adapt to a dynamic retail environment that includes night and weekend shifts. Strong interpersonal skills, kindness, and professionalism are essential as the role prioritizes creating a welcoming and respectful atmosphere for customers and team members alike. Michaels also places a heavy emphasis on safety, cleanliness, and compliance with company policies and legal standards.
Michaels offers a comprehensive benefits package including health insurance options (medical, dental, and vision), paid time off, tuition assistance, and employee discounts for both full-time and part-time Team Members. The company prides itself on being an Equal Opportunity Employer that promotes diversity, inclusion, and reasonable accommodations for all qualified individuals to ensure equity and opportunity in the workplace. Michaels encourages team members to embody the company’s vision of innovation and community spirit, making it an excellent employer for creative and customer-focused professionals.
This particular role is based at a Michaels store in Shreveport, Louisiana, focusing on the coordination and facilitation of events, including children's birthday parties and craft classes. The position offers an engaging blend of customer service, event planning, and operational duties, designed to provide a fun and stress-free experience for guests of all ages. This role is ideal for individuals who are energetic, enthusiastic, and passionate about arts and crafts, as well as customer interaction. In this role, you will be responsible for planning and managing multiple events simultaneously, ensuring each is tailored to meet client expectations and company standards, including party add-ons like goody bags and balloons. You will interact with a wide range of customers, from young children to senior guests, fostering an environment of creativity and enjoyment.
Additionally, the role involves assisting customers in product selection and checkout, maintaining store recovery standards, and supporting various store operational functions such as unloading trucks, stocking, and planogram maintenance. Candidates must be able to handle physical tasks like lifting and standing for extended periods, as well as adapt to a dynamic retail environment that includes night and weekend shifts. Strong interpersonal skills, kindness, and professionalism are essential as the role prioritizes creating a welcoming and respectful atmosphere for customers and team members alike. Michaels also places a heavy emphasis on safety, cleanliness, and compliance with company policies and legal standards.
Michaels offers a comprehensive benefits package including health insurance options (medical, dental, and vision), paid time off, tuition assistance, and employee discounts for both full-time and part-time Team Members. The company prides itself on being an Equal Opportunity Employer that promotes diversity, inclusion, and reasonable accommodations for all qualified individuals to ensure equity and opportunity in the workplace. Michaels encourages team members to embody the company’s vision of innovation and community spirit, making it an excellent employer for creative and customer-focused professionals.
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- capability to lift heavy boxes and access high shelves using ladder or equipment
- must satisfy federal, state, and local legal job requirements
- willingness to work nights, weekends, and early mornings
- must perform all public retail store functions in a climate-controlled environment where applicable
- willingness to engage in interactive accommodation process if needed
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening skills
- organizational and interpersonal skills
- creative problem-solving abilities
- retail and/or customer service experience required
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate party add-ons including goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks like answering emails and making phone calls
- adjust event plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction and uphold cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on rewards programs and credit card enrollments
- educate customers on Voice of Customer surveys
- assist with Omni channel processes such as Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- follow SOPs and company policies
- interact respectfully and positively with customers and team members
- cross train in custom framing selling and production
- participate in daily store cleanliness activities such as sweeping and dusting
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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