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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier retail company dedicated to fostering creativity and celebration throughout North America. With over 1,300 stores across 49 states and Canada, plus a strong online presence via Michaels.com and Michaels.ca, Michaels stands as the leading destination for craft supplies, framing services, and creative events. Founded in 1973 and headquartered in Irving, Texas, The Michaels Companies also owns Artistree, a specialized manufacturer of custom and specialty framing merchandise. Michaels is a vibrant and innovative company committed to inclusivity, environmental safety, and offering an inspiring shopping experience to its diverse customer base.
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Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- capability to lift heavy boxes and access high shelves using ladder or equipment
- must satisfy federal, state, and local legal job requirements
- willingness to work nights, weekends, and early mornings
- must perform all public retail store functions in a climate-controlled environment where applicable
- willingness to engage in interactive accommodation process if needed
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening skills
- organizational and interpersonal skills
- creative problem-solving abilities
- retail and/or customer service experience required
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate party add-ons including goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks like answering emails and making phone calls
- adjust event plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction and uphold cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on rewards programs and credit card enrollments
- educate customers on Voice of Customer surveys
- assist with Omni channel processes such as Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- follow SOPs and company policies
- interact respectfully and positively with customers and team members
- cross train in custom framing selling and production
- participate in daily store cleanliness activities such as sweeping and dusting
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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