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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc., headquartered in Irving, Texas, is the leading destination for creativity and celebration in North America. Established in 1973, Michaels operates over 1,300 stores across 49 states and Canada, along with a comprehensive online presence through Michaels.com and Michaels.ca. The company is renowned for providing a wide variety of crafting supplies, custom framing, and creative products that fuel artistic expression and joyful celebrations. Michaels is also the owner of Artistree, a manufacturer specializing in custom and specialty framing merchandise. As a prominent name in the arts and crafts retail industry, Michaels is committed to fostering a welcoming... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- capability to bend, lift, carry, reach, and stretch regularly
- able to lift heavy boxes and access high shelves with ladder or equipment
- willingness to work nights, weekends, and early mornings
- must satisfy federal, state, and local legal requirements for employment
- ability to interact effectively with guests of all ages and co-workers
- ability to handle job stress while maintaining a positive and respectful demeanor
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children's events
- strong communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages by fostering a fun and creative environment
- demonstrate and instruct craft projects and perform activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate with clients and store team on event details
- complete administrative tasks including answering emails and making phone calls
- adjust event plans based on client feedback
- create backup or emergency plans as needed
- ensure client satisfaction for all events
- uphold cleanliness and safety standards during event setup and breakdown
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with omnichannel processes like BOPIS and SFS
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and store maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with customers and team members
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, and restroom maintenance
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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