Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.94 - $19.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Employee assistance program
Paid Time Off
Employee Discounts
Job Description
Michaels is a leading North American arts and crafts retail company, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the ultimate destination for creativity and celebration. With a wide range of crafting supplies, framing options, and creative workshops, Michaels caters to hobbyists, professional artists, and families looking to enjoy artistic activities together. The company also owns Artistree, a specialty manufacturer of custom framing merchandise, further enhancing its offerings and expertise in creative products and services.
The Michaels store located in Bridgeport, CT is seeking a dynamic Event Coordinator to join their team. This role is essential to delivering a memorable, fun, and stress-free experience for guests by planning and executing events, including children's birthday parties, craft classes, and other creative sessions within the store. As an Event Coordinator at Michaels, you will be the heart of the customer experience, engaging guests of all ages and ensuring every event runs smoothly from start to finish. Your creativity, organizational skills, and customer service abilities will be fundamental to the success of the events and to uphold the Michaels brand promise of fun and creativity.
The role involves managing multiple events simultaneously, from initial client communication to the execution and wrap-up of each party. You will be responsible for coordinating all event components such as craft projects, face painting, and additional party add-ons like goody bags and balloons to maintain company standards. Administrative responsibilities also include handling emails, phone calls, and event paperwork. Adjusting plans based on client feedback and preparing backup plans for contingencies are part of the role to guarantee high client satisfaction.
In addition to event coordination, you will provide excellent customer service by assisting shoppers in finding products, explaining the benefits of programs such as rewards and private label credit cards, and processing sales transactions efficiently. You will also participate in operational tasks such as truck unloads, stocking, planogram execution, and maintaining store standards in terms of merchandise recovery, cleanliness, and safety. This multifaceted position aims to create an inviting and enjoyable shopping environment while supporting store operations.
Michaels offers competitive compensation for this position, with a total base pay range from $16.94 to $19.70 per hour, plus potential overtime eligible in accordance with state and local laws. The company provides comprehensive benefits including health, dental, and vision insurance, a 401(k) plan with employer match, employee assistance programs, telemedicine services, tuition and adoption assistance, and generous employee discounts. Michaels is committed to being an equal opportunity employer that fosters an inclusive workplace and ensures reasonable accommodations are available for qualified individuals.
Joining Michaels means becoming part of a brand dedicated to fueling creativity and celebration in communities, supporting team members, and crafting meaningful experiences for customers. This position is a perfect opportunity for energetic and enthusiastic individuals who enjoy working with people of all ages and have a passion for event planning and customer service. If you have strong organizational skills, a creative mindset, and excellent interpersonal abilities, you will thrive as an Event Coordinator at Michaels. This role requires standing, moving throughout the store, lifting, and interacting in various retail and event settings, offering a dynamic and rewarding work environment.
The Michaels store located in Bridgeport, CT is seeking a dynamic Event Coordinator to join their team. This role is essential to delivering a memorable, fun, and stress-free experience for guests by planning and executing events, including children's birthday parties, craft classes, and other creative sessions within the store. As an Event Coordinator at Michaels, you will be the heart of the customer experience, engaging guests of all ages and ensuring every event runs smoothly from start to finish. Your creativity, organizational skills, and customer service abilities will be fundamental to the success of the events and to uphold the Michaels brand promise of fun and creativity.
The role involves managing multiple events simultaneously, from initial client communication to the execution and wrap-up of each party. You will be responsible for coordinating all event components such as craft projects, face painting, and additional party add-ons like goody bags and balloons to maintain company standards. Administrative responsibilities also include handling emails, phone calls, and event paperwork. Adjusting plans based on client feedback and preparing backup plans for contingencies are part of the role to guarantee high client satisfaction.
In addition to event coordination, you will provide excellent customer service by assisting shoppers in finding products, explaining the benefits of programs such as rewards and private label credit cards, and processing sales transactions efficiently. You will also participate in operational tasks such as truck unloads, stocking, planogram execution, and maintaining store standards in terms of merchandise recovery, cleanliness, and safety. This multifaceted position aims to create an inviting and enjoyable shopping environment while supporting store operations.
Michaels offers competitive compensation for this position, with a total base pay range from $16.94 to $19.70 per hour, plus potential overtime eligible in accordance with state and local laws. The company provides comprehensive benefits including health, dental, and vision insurance, a 401(k) plan with employer match, employee assistance programs, telemedicine services, tuition and adoption assistance, and generous employee discounts. Michaels is committed to being an equal opportunity employer that fosters an inclusive workplace and ensures reasonable accommodations are available for qualified individuals.
Joining Michaels means becoming part of a brand dedicated to fueling creativity and celebration in communities, supporting team members, and crafting meaningful experiences for customers. This position is a perfect opportunity for energetic and enthusiastic individuals who enjoy working with people of all ages and have a passion for event planning and customer service. If you have strong organizational skills, a creative mindset, and excellent interpersonal abilities, you will thrive as an Event Coordinator at Michaels. This role requires standing, moving throughout the store, lifting, and interacting in various retail and event settings, offering a dynamic and rewarding work environment.
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or customer service
- Ability to stand and move throughout the store for extended periods
- Ability to lift heavy boxes and access high shelves using ladders
- Good communication and interpersonal skills
- Ability to follow standard operating procedures and company policies
- Willingness to work nights, weekends, and early mornings as required
- Must meet federal, state, and local legal job requirements
Job Qualifications
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, nonverbal, and listening
- Organizational skills and creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events simultaneously including children's birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and have backup plans ready
- Ensure client satisfaction and uphold store cleanliness and safety standards
- Assist customers with shopping and locating products
- Provide fast and friendly checkout experiences
- Promote rewards program and private label credit cards, completing enrollments
- Educate customers on Voice of Customer surveys
- Support omni-channel processes such as Buy Online Pickup in Store and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Maintain merchandise recovery and store stock optimization
- Support shrink and safety programs while adhering to company policies and SOPs
- Interact respectfully with customers and team members, serving as a role model
- Cross-train in custom framing sales and production
- Participate in daily store cleanliness tasks
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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