Michaels logo

Party and Event Host

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
vision coverage
401(k) with employer match
Employee assistance program
Tuition Assistance
Employee Discounts

Job Description

Michaels is the leading arts and crafts retail company in North America, operating over 1,300 stores across 49 states and Canada. Established in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the premier destination for creativity, inspiration, and celebration. In addition to its retail presence, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels’ mission centers on fueling the joy of creativity and celebration in communities nationwide, providing customers with a diverse range of crafting supplies, framing solutions, and unique project ideas.

The position available is located at the Michaels store in Louisville-Hurstbourne, KY, and involves a unique blend of event coordination and customer service responsibilities. This role is designed for a dynamic individual who is passionate about engaging with customers of all ages and bringing creative events to life. The primary focus will be on planning, coordinating, and facilitating a variety of events, including children’s birthday parties and craft classes, ensuring a stress-free, fun, and memorable experience for guests. This event-driven role offers an exciting opportunity to work in a vibrant retail environment that values creativity, customer engagement, and community involvement.

In this position, the candidate will be responsible for managing multiple events simultaneously, maintaining high standards of customer interaction and store presentation. Duties span from engaging directly with party participants to coordinating event logistics such as party add-ons, client communications, and administrative functions including email correspondence and paperwork. The role also entails supporting operational store tasks such as unloading trucks, merchandising, merchandise recovery, checkout assistance, and maintaining cleanliness and safety standards. Candidates must be able to adapt plans based on client feedback, develop contingency plans, and ensure overall client satisfaction.

The role requires a high level of interpersonal skills, creativity, and organizational abilities. Experience working with children and managing children’s events is essential, along with a friendly, energetic demeanor that ensures every customer experience is positive and welcoming. The candidate should also be comfortable working in a fast-paced retail setting, performing physical tasks such as lifting, stocking, and maintaining store appearance. Michaels values teamwork, positive attitude, and a commitment to company values, encouraging employees to be role models within their teams.

Michaels offers comprehensive benefits to eligible team members, including medical, dental, and vision coverage, a 401(k) plan with employer match, employee assistance programs, tuition assistance, and various voluntary insurance options. Team members also enjoy employee discounts, partner discount programs, and other everyday perks. Michaels is an Equal Opportunity Employer committed to fostering an inclusive environment and providing reasonable accommodations to qualified individuals with disabilities. This role represents not only a chance to join a leading retail company but also to make a meaningful impact by promoting creativity and community engagement through exceptional customer service and event experiences.

Job Requirements

  • High school diploma or equivalent
  • experience planning and coordinating events
  • ability to handle job stress and interact effectively with guests and coworkers
  • ability to remain standing for long periods and move throughout the store
  • capability to lift heavy boxes and use ladders
  • good communication and organizational skills
  • ability to work weekends, nights, and early mornings
  • comply with federal, state, and local legal requirements

Job Qualifications

  • Energetic and enthusiastic personality
  • excellent people skills
  • experience working with children and children's events
  • strong written, verbal, and nonverbal communication skills
  • good listening skills
  • organizational skills
  • interpersonal skills
  • creative problem-solving skills
  • retail or customer service experience required

Job Duties

  • Plan and coordinate multiple events including children's birthday parties and craft classes
  • engage with clients of all ages by creating an environment of fun and creativity
  • demonstrate and instruct party participants in craft projects and activities such as face painting
  • facilitate party add-ons like goody bags and balloons according to company standards
  • communicate event details with clients and store team members
  • complete administrative tasks including answering emails, making phone calls, and paperwork
  • adjust event plans based on client feedback
  • create backup or emergency plans for events
  • ensure client satisfaction during scheduled events
  • uphold cleanliness and safety standards before and after events
  • help customers shop and locate products while providing solutions
  • provide fast and friendly checkout experience
  • promote Rewards program and Private Label Credit Cards and complete enrollments
  • educate customers on Voice of Customer survey
  • assist with omni-channel processes including Buy Online Pickup in Store and Ship From Store
  • participate in truck unloading, stocking, and planogram processes
  • complete merchandise recovery and maintenance
  • perform Store in Stock Optimization and AD set duties
  • support shrink and safety programs
  • follow Standard Operating Procedures and comply with company policies
  • maintain a positive and respectful attitude
  • cross train in Custom Framing selling and production
  • participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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