Job Overview
Compensation
Hourly
Range $12.75 - $15.00
Benefits
Health Insurance
Dental Insurance
vision coverage
401(k) plan with employer match
Employee assistance program
Tuition Assistance
Employee Discounts
Job Description
Michaels is a prominent retail establishment specializing in arts and crafts supplies, serving as the go-to destination for creative individuals and families across North America. With over 1,300 locations in 49 states and Canada, Michaels champions creativity and celebration by offering a vast range of craft products, custom framing services, and engaging events designed to bring people of all ages together. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown into a leading brand dedicated to fostering joy, innovation, and artistry in communities everywhere.
This particular role is based in a Michaels store located in Reno, NV, and centers around event coordination with a special focus on children’s birthday parties and other crafting events. The position is a dynamic blend of customer service, event planning, and operational duties designed to ensure an exceptional in-store experience. Candidates will be responsible for creating fun, engaging, and memorable events that encourage creativity and excited participation among guests ages 4 to 94 and beyond. By fostering a welcoming and inspiring environment, this role contributes directly to cementing Michaels' reputation as a vibrant community hub for crafting and celebration.
In addition to planning and facilitating events, the role includes delivering friendly, efficient customer service by assisting shoppers in locating products and navigating store offerings. The individual will ensure a fast and friendly checkout experience, promote Michaels’ rewards program and private label credit cards, and support omnichannel retail processes like Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS). The successful candidate will also complete various operational duties such as unloading merchandise trucks, stocking, housecleaning, and maintaining store recovery standards. Communication with clients and store team members is essential to effectively manage client expectations and adjust event plans to meet needs and feedback.
The position offers a pay range between $12.75 and $15.00 per hour and may qualify for overtime compensation in compliance with state and local laws. Michaels also extends a comprehensive benefits package that, depending on position and eligibility, may include medical, dental, and vision coverage, 401(k) plan with employer match, employee assistance programs, tuition and adoption assistance, and more. Employees benefit from everyday perks such as discounts on products and access to partner discount programs.
Michaels is a company devoted to creating inclusive and supportive workplaces. It encourages applicants of all backgrounds to apply, offering reasonable accommodations for candidates with disabilities throughout the hiring process. This position demands a personable, enthusiastic individual with strong communication skills, experience in retail or customer service, and a passion for organizing creative events that delight guests of all ages. Physical requirements include the ability to stand for extended periods, lift and carry merchandise, and perform tasks that maintain a clean and safe store environment. Evening, weekend, and early morning shifts are standard to meet business and event demands.
Joining Michaels as an Event Coordinator means becoming a key player in a creative community, contributing to joyful experiences that empower customers and foster lasting memories. This role offers an exciting opportunity to combine organizational talents with artistry and customer engagement in a supportive retail environment.
This particular role is based in a Michaels store located in Reno, NV, and centers around event coordination with a special focus on children’s birthday parties and other crafting events. The position is a dynamic blend of customer service, event planning, and operational duties designed to ensure an exceptional in-store experience. Candidates will be responsible for creating fun, engaging, and memorable events that encourage creativity and excited participation among guests ages 4 to 94 and beyond. By fostering a welcoming and inspiring environment, this role contributes directly to cementing Michaels' reputation as a vibrant community hub for crafting and celebration.
In addition to planning and facilitating events, the role includes delivering friendly, efficient customer service by assisting shoppers in locating products and navigating store offerings. The individual will ensure a fast and friendly checkout experience, promote Michaels’ rewards program and private label credit cards, and support omnichannel retail processes like Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS). The successful candidate will also complete various operational duties such as unloading merchandise trucks, stocking, housecleaning, and maintaining store recovery standards. Communication with clients and store team members is essential to effectively manage client expectations and adjust event plans to meet needs and feedback.
The position offers a pay range between $12.75 and $15.00 per hour and may qualify for overtime compensation in compliance with state and local laws. Michaels also extends a comprehensive benefits package that, depending on position and eligibility, may include medical, dental, and vision coverage, 401(k) plan with employer match, employee assistance programs, tuition and adoption assistance, and more. Employees benefit from everyday perks such as discounts on products and access to partner discount programs.
Michaels is a company devoted to creating inclusive and supportive workplaces. It encourages applicants of all backgrounds to apply, offering reasonable accommodations for candidates with disabilities throughout the hiring process. This position demands a personable, enthusiastic individual with strong communication skills, experience in retail or customer service, and a passion for organizing creative events that delight guests of all ages. Physical requirements include the ability to stand for extended periods, lift and carry merchandise, and perform tasks that maintain a clean and safe store environment. Evening, weekend, and early morning shifts are standard to meet business and event demands.
Joining Michaels as an Event Coordinator means becoming a key player in a creative community, contributing to joyful experiences that empower customers and foster lasting memories. This role offers an exciting opportunity to combine organizational talents with artistry and customer engagement in a supportive retail environment.
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and children’s events
- excellent communication skills including written, verbal, nonverbal, and listening
- strong organizational and interpersonal skills
- ability to handle job stress and interact effectively with others
- physical ability to remain standing for long periods and perform tasks requiring bending, lifting, reaching, and carrying
- availability to work nights, weekends, and early mornings
- willingness to comply with company policies and safety standards
Job Qualifications
- High school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening
- organizational and interpersonal skills
- creative problem-solving skills
- ability to engage and interact positively with guests of all ages
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage guests of all ages to create an environment of fun and creativity
- demonstrate and instruct participants in craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, phone calls, and paperwork
- adjust event plans based on client feedback and create emergency backup plans
- ensure client satisfaction and uphold company cleanliness and safety standards
- assist customers with shopping and product location
- provide fast and friendly checkout experience
- promote rewards program and private label credit cards and complete enrollments
- educate customers on Voice of Customer (VOC) survey
- assist with omnichannel processes including BOPIS and SFS
- participate in truck unload, stocking, and planogram duties
- maintain merchandise recovery and store appearance
- support shrink and safety programs and adhere to Standard Operating Procedures
- interact respectfully with customers and team members and promote company values
- cross train in custom framing selling and production
- participate in store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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