
Job Overview
Compensation
Hourly
Range $15.00 - $17.70
Benefits
401(k) with employer match
Employee assistance program
Medical insurance
Dental Insurance
vision coverage
Tuition Assistance
Paid Time Off
Employee Discounts
Job Description
The Michaels Companies Inc. is a premier retail destination specializing in arts and crafts, boasting over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling creativity and celebration. The company is a market leader that offers an extensive range of creative products and crafts, including specialty framing merchandise through its subsidiary Artistree. Michaels provides a welcoming and inspiring environment for customers who range from novice crafters to professional artists, making it an essential stop for creative enthusiasts. By maintaining a strong presence both in physical stores and online via Michaels.com and Michaels.ca, Michaels ensures it meets the evolving needs of its diverse customer base. This multi-channel approach facilitates accessibility and convenience for millions of customers seeking creative supplies, hobbies, and unique project ideas.
This role is located at the Michaels store in North Aurora, Illinois, focusing on event coordination, customer service, and store operations. The primary responsibility involves planning, coordinating, and facilitating events such as children’s birthday parties and various craft classes, to provide an engaging and stress-free experience for guests of all ages. This position requires an enthusiastic individual who can interact effectively with customers and clients, manage multiple activities simultaneously, and promote creativity and fun within each event. The role also encompasses delivering friendly and efficient customer service by helping customers locate products, providing checkout support, and managing operational tasks including truck unloading and merchandising to maintain the store's standards. The hourly pay for this position ranges from $15.00 to $17.70 with potential eligibility for overtime compensation as per applicable laws.
The ideal candidate will be energetic, possess excellent communication skills, and have experience working with children and managing children’s events. They must excel in multitasking, problem-solving, and maintaining safety and cleanliness standards. The position demands standing for extended periods, physical tasks such as lifting and reaching, and working in a dynamic retail environment that includes mornings, nights, and weekends. Michaels foster a positive and inclusive workplace culture that values respect, role modeling, and adherence to company policies. Furthermore, the candidate will be cross-trained in custom framing sales and production, enhancing versatility within the store team.
Michaels offers a comprehensive benefits package that supports team members and their families, including 401(k) retirement plans with employer match, medical, dental and vision coverage, employee assistance programs, tuition and adoption assistance, and numerous other perks like employee discounts and partner programs. Michaels is an equal opportunity employer, committed to inclusion and providing reasonable accommodations for individuals with disabilities. This opportunity presents a rewarding experience for those passionate about customer engagement, events, and creative retail environments.
This role is located at the Michaels store in North Aurora, Illinois, focusing on event coordination, customer service, and store operations. The primary responsibility involves planning, coordinating, and facilitating events such as children’s birthday parties and various craft classes, to provide an engaging and stress-free experience for guests of all ages. This position requires an enthusiastic individual who can interact effectively with customers and clients, manage multiple activities simultaneously, and promote creativity and fun within each event. The role also encompasses delivering friendly and efficient customer service by helping customers locate products, providing checkout support, and managing operational tasks including truck unloading and merchandising to maintain the store's standards. The hourly pay for this position ranges from $15.00 to $17.70 with potential eligibility for overtime compensation as per applicable laws.
The ideal candidate will be energetic, possess excellent communication skills, and have experience working with children and managing children’s events. They must excel in multitasking, problem-solving, and maintaining safety and cleanliness standards. The position demands standing for extended periods, physical tasks such as lifting and reaching, and working in a dynamic retail environment that includes mornings, nights, and weekends. Michaels foster a positive and inclusive workplace culture that values respect, role modeling, and adherence to company policies. Furthermore, the candidate will be cross-trained in custom framing sales and production, enhancing versatility within the store team.
Michaels offers a comprehensive benefits package that supports team members and their families, including 401(k) retirement plans with employer match, medical, dental and vision coverage, employee assistance programs, tuition and adoption assistance, and numerous other perks like employee discounts and partner programs. Michaels is an equal opportunity employer, committed to inclusion and providing reasonable accommodations for individuals with disabilities. This opportunity presents a rewarding experience for those passionate about customer engagement, events, and creative retail environments.
Job Requirements
- High school diploma or equivalent
- Experience working with children and managing events
- Retail or customer service experience
- Ability to stand and move throughout the store for long periods
- Capability to lift heavy boxes and use ladders
- Good communication and interpersonal skills
- Ability to maintain cleanliness and safety standards
- Willingness to work flexible hours including nights, weekends, and mornings
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills and communication skills including written, verbal, and listening
- Strong organizational and interpersonal skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
- Creative problem-solving skills
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects, face painting, and activities
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experiences
- Engage customers on Rewards program and credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and merchandising
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact respectfully and positively with customers and team members
- Cross-train in custom framing selling and production
- Maintain daily store cleanliness including sweeping, vacuuming, dusting, and restrooms
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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