Party & Event Host

Joliet, IL, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $17.70

Benefits

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Employee Discounts

Employee assistance program

Job Description

Michaels is the leading arts and crafts retail chain in North America, dedicated to fueling the joy of creativity and celebration. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, providing a comprehensive range of crafting supplies, framing services, and creative classes to customers who seek inspiration and artistic expression. Known for its wide selection of products and commitment to customer satisfaction, Michaels has established itself as a go-to destination for individuals and families looking to explore their creative passions.

The Michaels store in North Aurora, IL, is currently seeking a part-time Event Coordinator to join their dynamic team. This role is integral to providing an exceptional customer experience by planning, coordinating, and facilitating various in-store events, including children’s birthday parties and craft classes. The role requires a personable and energetic individual who thrives in a customer-focused retail setting and possesses excellent organizational and communication skills. As an Event Coordinator, you will be responsible for delivering stress-free, fun, and engaging creative experiences that appeal to guests of all ages, from children to seniors. This position offers a competitive hourly wage ranging from $15.00 to $17.70, with potential for overtime pay in accordance with applicable laws.

The Event Coordinator will plan and manage multiple events simultaneously, ensuring each event meets Michaels’ quality standards and delivers on the company’s brand promises. Duties include instructing participants in craft projects, organizing party add-ons like goody bags and balloons, and maintaining a clean and safe environment before, during, and after events. In addition to event management, the role involves providing excellent customer service, assisting shoppers in locating products, and ensuring a friendly and efficient checkout experience. The Event Coordinator will also support store operations by helping unload trucks, stock merchandise, and maintain visual and inventory standards.

Applicants for this position must be comfortable working in a retail environment that requires standing for extended periods, lifting and moving merchandise, and interacting with a diverse customer base. The company encourages a respectful and inclusive work culture, promoting positive interactions among team members and guests alike. Michaels offers various benefits to support employees, including 401(k) with employer match, medical, dental, and vision insurance, tuition and adoption assistance, employee discounts, and access to an Employee Assistance Program.

This is an excellent opportunity for someone who enjoys crafting, event coordination, and working directly with people in a creative and supportive retail environment. If you are passionate about customer service and creative celebrations, this part-time role at Michaels in North Aurora offers the chance to grow your skills and contribute to a premier arts and crafts brand.

Job Requirements

High school diploma or equivalent
Experience working with children and children’s events
Retail or customer service experience
Ability to stand for long periods
Ability to lift and move heavy boxes and access high shelves using ladders
Strong communication and organizational skills
Availability to work nights, weekends, and early mornings as required
Must satisfy all federal, state, and local legal job requirements
Ability to engage with customers in a positive and respectful manner
Physical capability to perform job duties including bending, reaching, and stretching

Job Qualifications

Energetic and enthusiastic personality
Ability to handle job stress and interact effectively with guests of all ages and co-workers
Excellent people skills
Experience working with children and children’s events
Good communication skills including written, verbal, nonverbal, and listening skills
Organizational skills, interpersonal skills, and creative problem-solving skills
Retail and/or customer service experience

Job Duties

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
Engage with clients of all ages by creating an environment of fun and creativity
Demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
Facilitate and implement party add-ons such as goody bags and balloons to company standards
Communicate events with clients and store team members
Complete administrative tasks including answering emails, making phone calls, and paperwork
Adjust event plans based on client feedback and create backup or emergency plans
Ensure client satisfaction and uphold cleanliness and safety standards by setting up and cleaning before and after events
Help customers shop, locate products, and provide solutions
Provide fast and friendly checkout experience
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on Voice of Customer (VOC) survey
Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in truck unload, stocking, and planogram processes
Complete merchandise recovery and maintenance
Perform Store in Stock Optimization (SISO) and AD set duties
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and company policies
Interact with others in an accepting and respectful manner
Project a positive image and serve as a role model
Cross trained in Custom Framing selling and production
Participate in daily store cleanliness activities